Keri Hanson-Stephenson

Work History

Clinic Office Manager

VALORA MEDICAL GROUP

SOUTHLAKE, TX

08.2022 - Current

ASSIST PATIENTS WITH THEIR CONCERNS AND REPORT ANY UNRESOLVED CONCERNS TO MANAGEMENT
HELP IDENTIFY ISSUES WITH ORGANIZATIONAL STRUCTURE AND PROCESSES AND CONTRIBUTE TO OVERALL IMPROVEMENTS ACROSS ALL CENTERS
LEAD PROCESS OF RECRUITING, INTERVIEWING, SELECTING, EVALUATING, COACHING, AND TRAINING NEW TEAM MEMBERS
MANAGE PROVIDER SCHEDULING AND CANCELLATIONS, ENSURING OPTIMAL SERVICES ARE RENDERED TO ALL PATIENTS
MAINTAIN EFFECTIVE COMMUNICATION WITH TEAM MEMBERS ON CHANGES AND UPDATES TO PROVIDER SCHEDULES
COORDINATE ACTIVITIES SUCH AS PATIENT RECRUITMENT EVENTS, HOLIDAY EVENTS, AND OTHER MISCELLANEOUS ACTIVITIES WITH THE ACTIVITY WELLNESS MANAGER
SUPERVISE THE PATIENT REGISTRATION PROCESS FOR ACCURACY INCLUDING VERIFICATION OF INSURANCE, WAIVERS, ASSIGNED PROVIDERS, ETC
SUPERVISE ONBOARDING OF NEW PATIENTS, INCLUDING INITIAL OUTREACH, NEW PATIENT FORMS, THE ORIENTATION OF HEALTHCARE FACILITY, REQUESTS FOR MEDICAL RECORDS, AND PATIENT FEEDBACK
MANAGE PATIENT FLOW ALONG WITH THE MEDICAL ASSISTANT LEAD
OVERSEE AND MAINTAIN EMPLOYEE TIMECARDS, PTO REQUESTS, ETC
ENSURE COMPLIANCE WITH ALL LICENSING INCLUDING LOCAL, STATE, AND FEDERAL REGULATORY AGENCIES RELATED TO CLINICAL SERVICES
OVERSEE MORNING CLINICAL HUDDLES AND DAILY COMMUNICATIONS REGARDING PATIENT CARE
COMPLETE DAILY, WEEKLY, AND MONTHLY REPORTS ON CLINIC KEY PERFORMANCE INDICATORS
CONDUCT DAILY INSPECTIONS OF THE FACILITY
SUPERVISE INVENTORY OF MEDICAL AND OFFICE SUPPLIES AND PLACE ORDERS AS NEEDED
MONITOR TRANSPORTATION SCHEDULE AND SEND APPOINTMENT INFORMATION TO PATIENT DRIVERS IN A TIMELY MANNER
ENSURE THAT PHONES ARE ANSWERED IN A PROFESSIONAL AND TIMELY MANNER
REVIEW PATIENT EXPERIENCE SURVEYS AND DEVELOP CORRECTIVE ACTION PLANS AS NEEDED
PULL DAILY TASK REPORTS (E.G., LABS, REFERRALS, DOCUMENTS, REFILL REQUESTS, TELEPHONIC ENCOUNTERS, ANSWERING SERVICE NOTIFICATIONS, ETC.) AND FOLLOW UP WITH TEAM MEMBERS ON ANY OPEN OR UNRESOLVED TASKS
MAINTAIN A CLEAN, ORGANIZED, AND SAFE ENVIRONMENT
REPORT ACCIDENTS, INJURIES, AND ILLNESSES WITHIN 24 HOURS OF OCCURRENCE
FOLLOW AND ENFORCE COMPANY POLICIES AND PROCEDURES
LEAD BY SETTING AN EXAMPLE FOR ALL TEAM MEMBERS
PROTECT THE ORGANIZATION’S VALUES AND PRINCIPLES BY KEEPING INFORMATION CONFIDENTIAL AND CURRENT.
Checked on employee work regularly to verify compliance with OSHA, HIPAA and office-specific standards governing quality patient care.
Verified and administered employee timesheets to maintain accurate payroll.
Communicated with patients with compassion while keeping medical information private.
Measured vital signs and took medical histories to prepare patients for examination.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Educated patients about medications, procedures and physician's instructions.
Contacted pharmacies to submit and refill patients' prescriptions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Performed preliminary physical tests to accurately record results in patient history summary.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.

Clinic Office Manager

QTC MEDICAL GROUP

Colleyville, TX

11.2020 - 08.2022

RESPONSIBLE FOR THE DAY TO DAY “FRONT AND BACK OFFICE” OPERATION OF A MEDICAL CLINIC, PLANNING AND COORDINATING THE WORK ASSIGNMENTS OF ALL CLINIC STAFF, ENSURES EXCELLENT QUALITY, TIMELINESS, AND CUSTOMER SERVICE THROUGHOUT THE ENTIRE CLAIMANT AND CUSTOMER EXPERIENCE, PARTICIPATES IN THE PHYSICIAN RECRUITMENT, ORIENTATION, RELATIONS, AND RETENTION PROCESS, ASSISTS IN THE CREATION AND IMPLEMENTATION OF ALL POLICIES, PROCEDURES, GOALS, AND OBJECTIVES, ENSURES STRICT CONFIDENTIALITY OF ALL MEDICAL RECORDS, PHI AND PII, RESPONSIBLE FOR MANAGING A CLINIC, BUDGET TO INCLUDE MEDICAL AND OFFICE SUPPLY INVENTORY ,RESPONSIBLE FOR ENSURING ALL MEDICAL EQUIPMENT IS CALIBRATED, ASSIST AS NEEDED IN THE MEDICAL ASSISTANT ROLE.
Measured vital signs and took medical histories to prepare patients for examination.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Tested patient cardiac activity with specialized equipment to conduct tests such as echocardiograms, phonocardiograms and electrocardiograms.
Assisted in training technicians, medical students or other staff members.

Practice Manager

HCA PHYSICIAN SERVICES GROUP Flower Mound/Lewisville

Las Colinas, TX

08.2019 - 09.2021

Surgical Care of North Texas and Surgical Care of Las Colinas
Planning, developing, organizing, implementing and directing the day-to-day functions of the clinics and its programs and activities, Implementation of written policies and procedures that govern the operations of 4 clinic locations, Maintaining an excellent working relationship with the medical profession, providers, and other health related facilities and organizations, Responsible for development and maintenance of practice budget, Coordinates continuity of patient care with external healthcare organizations and facilities and referrals from the primary care provider to a specialty care provider, Recruits, interviews, selects, and hires practice personnel, supervisors and staff members, payroll, chart audits, 30/60/90 day evals, yearly evals, staff conflict resolution, patient complaint management and resolution, team building, coaching and mentoring, LEAN management, process improvements including RPIW’s and standard work, ensuring patient satisfaction including high standards for clinic goals and measures, staff schedules, Member of the Lewisville and Flower Mound Chamber of Commerce, Productivity and Marketing.
Communicated with professionalism and compassion when interacting with surgical team and patients.
Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.
Performed pre-operative and post-operative examinations to check patients' vitals and health status.
Assisted surgeons in variety of minor and major surgical procedures.
Follows complex and comprehensive verbal and written instructions.
Actualized inventory management procedures to control medications and supplies as well as to rotate stock and remove expired medications.
Educated patients on diagnoses, treatment plans and post-operative care by providing instructions on medication self-administration and home care.
Identified professional development opportunities and led training.

Medical Assistant Supervisor

HEALTHPOINT

AUBURN, WA

04.2014 - 03.2017

Oversee 14 Medical Assistants, Assist in direct patient care and surgical procedures, training of all new medical assistants and medical assistant students, HR audits and duties to including hiring of new back office staff, payroll, chart audits, 30/60/90 day evals, yearly evals, staff conflict resolution, patient complaint management and resolution, team building, coaching and mentoring, LEAN management, process improvements including RPIW’s and standard work, ensuring patient satisfaction including high standards for clinic goals and measures, staff schedules, quality control for 2 labs, vaccines for children contracts and management
Performed nursing assessments and collected patient medical histories to help determine proper diagnosis.
Used NextGen to update electronic medical records with relevant patient information, laboratory test results and clinician orders.
Cared for clinic patients by administering medications and treatments for various conditions.
Documented patient medical histories, current symptoms and vitals.
Measured and recorded patient height, weight and other vital signs.
Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
Performed triage to maximum team productivity and effectiveness.
Taught prenatal classes to help educate expectant parents on labor stages and pain relief options.
Evaluated fetal status by performing abdominal palpation and ultrasound examinations to estimate fetal weight, presentation and position.
Recognized emergent obstetric and neonatal conditions and initiated appropriate measures.
Developed individualized birth plans with mothers based on health concerns, desires and fears.
Collaborated with community health programs to increase knowledge of available birthing methods and educate families.
Performed basic physical assessments of newborns and infants.
Observed strict safety measures, including checking medication dosages before administration to patients.

Medical Assistant/Surgical Tech

LIFE STYLE LIFT SEATTLE

Bellevue, WA

04.2011 - 04.2014

Assisted plastic surgeons in over 1000 comedic procedures, plastic surgery consultant, pre-surgical patient and patient support education, pre-and post-cosmetic surgery photography, skin care product expert and sales, administer pre-op mild sedation and care management
Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
Used hemostatic clamps, suture ligatures and electrocautery equipment to control bleeding.
Analyzed patient chart data and identification to verify accurate information.
Maintained proper sterile field during surgical procedures.
Counted sponges, needles and instruments before and after operation.
Handed instruments and supplies to surgeons and surgeons' assistants.
Prepared dressings or bandages, applying or assisting with application following surgery.

Summary

Overview

Work History

Clinic Office Manager

Clinic Office Manager

Practice Manager

Medical Assistant Supervisor

Medical Assistant/Surgical Tech

Education

Sexual Health Education/High Risk Population Counseling

Doula

Associate of Applied Science - Medical Assisting

Some College (No Degree) - Premedicine

Some College (No Degree) - Midwifery

Skills

Accomplishments

Affiliations

Work Preference

Work Type

Work Location

Important To Me

Timeline

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