Keria Collins
Beaumont,TX
Summary
Driven professional with a proven track record at 5 Point Credit Union, excelling in data entry and exceptional customer service. Demonstrated ability to enhance customer satisfaction and streamline loan processing, while fostering teamwork and collaboration. Achieved significant improvements in application accuracy and efficiency, showcasing a strong work ethic and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Loan Processor
5 Point Credit Union
05.2023 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Server
Tia Juanitas Fish Camp
06.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Teller
5 Point Credit Union
01.2022 - 05.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Teller
Public Employees Credit Union
03.2021 - 10.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Some College (No Degree) -
Lamar State College
Port Arthur, TX 08.2024 -
Skills
- Data Entry
- Teamwork and Collaboration
- Information Verifications
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professionalism and Courtesy
- Excellent time management skills
- Relationship Management
Timeline
Some College (No Degree) -
Lamar State College
08.2024 -
Server
Tia Juanitas Fish Camp
06.2023 - 05.2024
Loan Processor
5 Point Credit Union
05.2023 - Current
Teller
5 Point Credit Union
01.2022 - 05.2023
Teller
Public Employees Credit Union
03.2021 - 10.2021
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