Keriana Broussard
Lafayette,LA
Summary
Skilled Disaster Case Manager with a proven track record at Catholic Charities of Baton Rouge, adept in crisis management and disaster recovery planning. Demonstrated ability to maintain high levels of organization, foster strong community partnerships, and provide empathetic client advocacy. Streamlined audit processes at Ageless Healthcare, enhancing efficiency by 30%. Expert in cross-cultural sensitivity and phone etiquette.
Disaster management professional prepared to tackle challenges in high-pressure environments. Adept at coordinating relief efforts and providing comprehensive support to affected individuals. Known for collaborative approach and adaptability, ensuring reliable and effective service delivery. Proficient in crisis management and client advocacy.
Overview
3
3
years of professional experience
Work History
Disaster Case Manager
Catholic Charities of Baton Rouge
05.2023 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and compliance with relevant regulations and policies.
- Managed complex caseloads while maintaining high levels of organization and attention-to-detail throughout the process.
- Developed strong relationships with community partners to facilitate resource sharing and collaboration, enhancing overall service delivery capabilities.
- Developed tailored action plans for clients, addressing immediate safety concerns, housing stability, financial security, and other essential needs.
- Conducting home visits to verify client's unmet needs.
- Weekly phone consultations and updating notes ensuring survivors case is moving along.
- Communicating with local contractors regarding repairs.
- Assisting with first months rent, deposit, light bills, and furniture to help client's fully recover from the natural disaster.
- Presenting cases to funders and putting together their applications.
Disaster Case Manager
FEMA
07.2022 - 04.2023
- Maintained accurate records of client interactions, ensuring confidentiality and compliance with relevant regulations and policies.
- Developed tailored action plans for clients, addressing immediate safety concerns, housing stability, financial security, and other essential needs.
- Managed complex caseloads while maintaining high levels of organization and attention-to-detail throughout the process.
- Developed strong relationships with community partners to facilitate resource sharing and collaboration, enhancing overall service delivery capabilities.
- Provided emotional support to clients during crisis situations, demonstrating empathy and professionalism under challenging circumstances.
- Facilitated communication between clients and various stakeholders including insurance providers, landlords, contractors, and relief organizations to ensure a cohesive approach to recovery efforts.
- Contributed to ongoing program evaluation by tracking client progress toward established goals using standardized metrics.
Auditor
Ageless Healthcare
10.2021 - 06.2022
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
Education
Bachelor of Science - Industrial Organizational Psychology
University of Phoenix
Tempe, AZ05-2026
Skills
- Client advocacy
- Crisis management
- Cross-cultural sensitivity
- Needs assessment
- Disaster recovery planning
- Case prioritization
- Typing
- Organization
- Phone etiquette
Timeline
Disaster Case Manager
Catholic Charities of Baton Rouge
05.2023 - Current
Disaster Case Manager
FEMA
07.2022 - 04.2023
Auditor
Ageless Healthcare
10.2021 - 06.2022
Bachelor of Science - Industrial Organizational Psychology
University of Phoenix
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