Kerianne Cutshaw
Allentown,PA
Summary
Dedicated medical assistant with experience in direct patient care and medical office administration. Proficient in managing electronic health records and providing compassionate support. Ready to leverage clinical expertise to improve patient outcomes.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
HNL Lab Medicine
Allentown, PA
12.2025 - Current
- Assisted customers with inquiries regarding laboratory services and test results.
- Resolved customer complaints by providing timely solutions and support.
- Educated patients on laboratory protocols and procedures to improve understanding.
- Provided doctor offices with critical test results, pathology reports and adding on additional lab tests needed.
- Investigated and resolved customer inquiries and complaints quickly.
Dialysis Technician
Fresenius Medical Kidney Care
Allentown, PA
04.2025 - 12.2025
- Operated dialysis machines to ensure optimal patient treatment and comfort.
- Monitored patients' vital signs during treatments to maintain safety and effectiveness.
- Prepared and maintained dialysis equipment, adhering to strict sanitation protocols.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Administered Heparin
- Canulated Fistulas and Grafts.
Pharmaceutical Packaging Technician
Thermo Fisher Scientific, Patheon
Allentown, PA
12.2023 - 04.2025
- Conducted quality inspections to maintain compliance with industry standards.
- Assisted in training new technicians on equipment operation and safety protocols.
- Labeled cartons, pill bottles and syringes.
- Worked in freezer and refrigerated units,
- Utilized Pallet Jacks
- Enhanced production efficiency by optimizing pharmaceutical packaging processes and adhering to industry regulations.
Senior Medical Assistant
Planned Parenthood Keystone
Allentown, PA
11.2021 - 02.2023
- Administered patient care and support during clinical visits, ensuring a welcoming environment such as intakes, vitals, checked patients in and out.
- Assisted healthcare providers in procedures- such as surgical abortions, IUD insertions & Nexplanon insertionsenhancing patient comfort and procedural efficiency.
- Educated patients on reproductive health topics, enhancing awareness and understanding of services offered.
- Managed electronic health records, ensuring accurate documentation and compliance with privacy regulations. (NexGen)
- Trained and mentored junior staff, fostering a collaborative work environment and improving team performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed Venipuncture and packed labs for LabCorp pick up.
- Experience with a autoclave-wrapping and packing instruments such as; Forceps, Clamps, Dilators, tenaculum, speculums, curretes.
Education
High School Diploma -
Whitehall High School
Whitehall, PATechnical Diploma - Medical Assisting
Lincoln Technical Institute
Allentown, PA12-2021
Skills
- Injections administration
- Vital signs monitoring
- HIPAA regulations
- Clinical documentation
- Phlebotomy techniques & lab specimen collection
- Patient scheduling, check in, check out
- Sterilization procedures
- Companionship and emotional support
- Medical office administration
- Direct patient care
Timeline
Customer Care Representative
HNL Lab Medicine
12.2025 - Current
Dialysis Technician
Fresenius Medical Kidney Care
04.2025 - 12.2025
Pharmaceutical Packaging Technician
Thermo Fisher Scientific, Patheon
12.2023 - 04.2025
Senior Medical Assistant
Planned Parenthood Keystone
11.2021 - 02.2023
High School Diploma -
Whitehall High School
Technical Diploma - Medical Assisting
Lincoln Technical Institute