Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Keri Cruse

Gresham,OR

Summary

Receptionist/Office Clerical

Organized self-starter with over 10 years of experience in customer service and administrative support roles. Hard working team player with strong ability to multi-task. Continually maintains a positive attitude and works well with others. Provide excellent customer service to those on the phone or in person.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Receptionist

Teresa J. Spada, CPA
09.2018 - Current


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance..
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scanned large amounts of invoices daily
  • Pick up mail from post office and take cash and check deposits to bank
  • Opened mail, days stamped and distributed accordingly
  • Updated check log register daily in Excel for AP checks to be mailed
  • Other duties as assigned

Receptionist/Scheduler (Tax Season)

H&R Block
01.2018 - 04.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled sensitive client and company information in a strict, confidential manner

Benefits Specialist/Customer Service

XPO Logistics
08.1997 - 06.2017
  • Answered multiline phones in a timely manner while performing routine duties
  • Processed incoming and outgoing mail sorted, opened, distributed to office staff
  • Demonstrated company core values and maintained strict confidentiality at all times
  • Maintained multiple files to ensure pension lump sums were paid out correctly each month
  • Assisted with monthly reconciliation of monthly lump sum pension payments to Trustee record-keeper
  • Made detailed accurate data changes for former employees and retirees in HRIS and pension systems
  • Managed multiple spreadsheets and documents to keep track of address updates, pension payments and other important information
  • Processed 401k death claims
  • Stopped 401k loan payments for termed employees
  • Communicated 401k plan specifications to plan participants
  • Scanned documents and transferred to Data Management system
  • Provided clerical, administrative support to manager and other office staff as requested.

Education

Graduate, Administrative Secretarial program -

Bradford Business School

High School Diploma -

David Douglas High School
Portland, OR

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook

Certification

National Career Readiness Certificate

Timeline

Receptionist

Teresa J. Spada, CPA
09.2018 - Current

Receptionist/Scheduler (Tax Season)

H&R Block
01.2018 - 04.2018

Benefits Specialist/Customer Service

XPO Logistics
08.1997 - 06.2017

Graduate, Administrative Secretarial program -

Bradford Business School

High School Diploma -

David Douglas High School

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Keri Cruse