Kerilyn Poettgen
Castle Rock,CO
Summary
Reliable healthcare support professional with experience in medical reception, lab specimen handling, resident safety checks, and event setup. Brings strong customer service, organization, and attention to detail to support smooth daily operations in clinical and service settings.
Overview
7
7
years of professional experience
Work History
Lab Aide
Histology Laboratory
10.2025 - Current
- Prepared and processed tissue specimens for microscopic examination by labeling, sorting, and organizing samples
- Assisted with preparation and paraffin embedding of specimens to support tissue embedding processes
- Maintains a clean, organized, and sterile lab environment by following established safety and sanitation protocols
- Operates and maintains basic laboratory equipment, reporting any malfunctions or supply needs
- Accurately documents specimen data and supports record-keeping in compliance with lab standards
- Collaborated with lab technicians and pathologists to enhance workflow and ensure timely processing of specimens
- Adheres to all safety, confidentiality, and regulatory guidelines, including proper handling of biological materials
- Resigned to reduce commute and travel costs.
Summer Housekeeping and Event Services
Glen Eyrrie Castle
05.2025 - 08.2025
- Conducts daily cleaning in guest rooms, including removing all soiled linens and towels, sanitizing bathrooms, replenishing amenities, removing waste, dusting surfaces, and vacuuming carpeted areas
- Cleans public lobbies, lounges, hallways, restrooms, corridors, elevators, stairways, and other work areas
- In deep cleaning periods: Wash windows, walls, ceilings, appliances, and polish woodwork as necessary with proper materials
- Cleans and replenishes amenities in meeting rooms
- Responds to any immediate guest needs as the day progresses
- Assisted department leadership with various tasks to ensure smooth operations.
- Locate and report areas in need of repair or attention
- Physically set up meeting rooms, including chairs, tables and other equipment
- Delivering mail to all buildings
- Remove trash throughout Glen Eyrrie property
- Performed various guest care tasks to enhance overall guest experience., e.g., helping with luggage, delivering boxes, helping guests with setup of their meetings, etc.
Front Office Medical Receptionist
Altitude Pediatrics
09.2024 - 05.2025
- Greets patients and assists them as appropriate
- Explains financial requirements to patients or responsible parties and collects copays as required
- Answers telephone; screens calls, takes messages, and provides information
- Obtains, verifies, and updates patient information, including insurance coverage, and provides support services to patients and medical staff
- Requests, locates, sends, and receives patient medical records
- Schedules appointments for patients either by phone or in person after an office visit
- Ensures updates (e.g., cancellations or additions) are input daily into the master schedule
- Uses customer service principles and techniques to deal with patients calmly and pleasantly
- Unfortunately had to leave this job due to more clinical opportunities for my schooling at the time.
Resident Assistant
Colorado Mesa University
08.2022 - 05.2024
- Foster a safe and supportive environment for 45 residents on my floor
- Mentor and advise students and staff members
- Conduct duty rounds to ensure the safety of 430 residents
- Collaborate with a team of 8 resident assistants on events
- Support the building coordinator and other Resident Assistant staff
- Lead Residence Hall Council (budget events, coordinate with residents, create publicity, etc.)
- Manage facility orders by checking emails for requests and transferring information into a separate document
Residence Hall Front Desk Attendant
Colorado Mesa University
10.2022 - 08.2023
- Created a welcoming environment for residents
- Logged mail and packages, ensuring accuracy through regular audits
Residence Life Front Office Attendant
Colorado Mesa University
01.2024 - 05.2024
- Rendered assistance to students and staff regarding residence life matters
- Adeptly managed incoming calls and effectively navigated individuals to the appropriate destinations
- Executed card encoding responsibilities with accuracy and proficiency
University Center Event Crew
Colorado Mesa University
01.2021 - 10.2022
- Assisted customers with technological issues at the front desk
- Set up events, including arranging chairs and tables
- Cleaned and prepared tables and chairs for various events
Retail and Food Service
Bel-Air Bowling Alley
07.2019 - 06.2021
- Worked at the front desk, addressing customer needs and solving problems
- Portioned food for the café and managed café operations
- Operated the cash register, assisted customers, and cooked food
- Performed cleaning tasks, including wiping down lanes, cleaning bowling balls, mopping, vacuuming, and restocking products
Education
Bachelors - Interdisciplinary Professional Studies
Boise State University
Boise, ID01-2025
Associate Degree - Biology
Colorado Mesa University
Grand Junction, CO01-2024
High School Diploma -
Belleville East High School
Belleville, IL05-2021
Skills
- Fast learner
- Problem solver
- Leadership experience
- Strong work ethic
Activities:
- Member, CMU Women’s Rugby Team (2021-2022)
- RHC Assistant (Resident Hall Council) (2022-Present)
- Council Member, CMU Swing Dance Club (2023-Present)
Timeline
Lab Aide
Histology Laboratory
10.2025 - Current
Summer Housekeeping and Event Services
Glen Eyrrie Castle
05.2025 - 08.2025
Front Office Medical Receptionist
Altitude Pediatrics
09.2024 - 05.2025
Residence Life Front Office Attendant
Colorado Mesa University
01.2024 - 05.2024
Residence Hall Front Desk Attendant
Colorado Mesa University
10.2022 - 08.2023
Resident Assistant
Colorado Mesa University
08.2022 - 05.2024
University Center Event Crew
Colorado Mesa University
01.2021 - 10.2022
Retail and Food Service
Bel-Air Bowling Alley
07.2019 - 06.2021
Bachelors - Interdisciplinary Professional Studies
Boise State University
Associate Degree - Biology
Colorado Mesa University
High School Diploma -
Belleville East High School