I plan on persuing a medical billing and coding degree hopefully in the near future
Kerin Jackson
Moncks Corner,SC
Summary
Dependable and adaptable professional with over 20 years of experience in customer-facing roles. Known for strong multitasking abilities and effective prioritization, consistently enhancing service delivery and customer satisfaction in various environments.
Overview
33
33
years of professional experience
Work History
Rural Mail Carrier
USPS
Moncks Corner, SC
04.2005 - Current
- Delivered mail efficiently across assigned rural routes, ensuring timely service to all customers.
- Maintained accurate records of deliveries and pickups using USPS tracking systems.
- Adapted to changing weather conditions while adhering to safety protocols during deliveries.
- Processed undeliverable mail and returned it according to USPS guidelines.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Correctional Officer
Berkeley County Government
Moncks Corner, SC
08.1999 - 04.2004
- Enforced safety protocols to maintain secure environment for inmates and staff.
- Conducted regular inspections to identify security breaches and ensure compliance with facility policies.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Booked new inmates into facility and processed inmates for release.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Prepared reports to document incidents and violations.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Responded promptly to incidents, employing de-escalation strategies to mitigate potential conflicts.
Wait Staff Member
Vasilios Restaurant
Holly Hill, SC
10.1997 - 08.1999
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu knowledge and service protocols to enhance team performance.
- Coordinated with kitchen staff to ensure accurate order preparation and presentation.
- Maintained cleanliness and organization of dining area to meet health standards consistently.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Associate
Leggs, Hanes, Bali, Playtex
Santee, SC
09.1993 - 06.1996
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Trained new associates on product knowledge and customer service protocol
- Assisted in inventory management ensuring optimal stock levels for customer demand.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma -
Williamstown High School
Williamstown, NJ06-1993
Skills
- Dependability
- Load balancing
- Observation
- Prioritization
- Multitasking Abilities
- Serve customers
- Mileage documentation
Accomplishments
I was a Sergeant in the records department inputting the inmate files into the computer system, I worked with Excel at this point in time. I also attended fingerprinting classes and how to deal with mentally ill inmates also.
Interests
Timeline
Rural Mail Carrier
USPS
04.2005 - Current
Correctional Officer
Berkeley County Government
08.1999 - 04.2004
Wait Staff Member
Vasilios Restaurant
10.1997 - 08.1999
Customer Service Associate
Leggs, Hanes, Bali, Playtex
09.1993 - 06.1996
High School Diploma -
Williamstown High School