Keriona Thomas
Hampton
Summary
Compassionate professional experienced in passenger assistance and mobility support. Skilled in effective communication and addressing passenger needs promptly, contributing to enhanced travel experiences and safety.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Wheelchair Assistant
G2 Secured Staff
Atlanta, GA
09.2024 - 01.2026
- Assisted passengers with mobility challenges, ensuring timely and safe boarding and deboarding processes.
- Operated wheelchair transport equipment, adhering to safety protocols and best practices.
- Provided personalized support to passengers, enhancing overall travel experience and comfort.
- Collaborated with airport staff to coordinate assistance services for individuals requiring special accommodations.
- Monitored passenger needs during transit, promptly addressing any concerns or issues that arose.
- Maintained cleanliness and functionality of mobility equipment through regular inspections and reporting of damages.
Wheelchair Agent
GAT Airline Ground Support
Atlanta, GA
09.2023 - 06.2024
- Assisted passengers with mobility challenges, ensuring safe boarding and deboarding processes.
- Operated wheelchair equipment efficiently to provide timely service for incoming and outgoing flights.
- Collaborated with airline staff to coordinate passenger needs and optimize workflow during peak hours.
- Trained new agents on best practices for handling mobility devices and customer service protocols.
- Maintained cleanliness and functionality of wheelchairs, reporting any maintenance issues promptly.
Revenue Recovery Specialist
UPS
Atlanta, GA
05.2023 - 06.2023
- Analyzed revenue discrepancies to identify root causes and implement corrective actions.
- Collaborated with cross-functional teams to streamline recovery processes and enhance operational efficiency.
- Developed comprehensive reports on recovery trends, providing insights for strategic decision-making.
- Established strong relationships with clients to facilitate timely resolution of outstanding invoices.
Package Sorter
Amazon
Atlanta, GA
05.2022 - 10.2022
- Sorted packages accurately to ensure timely dispatch and delivery.
- Operated warehouse management systems for tracking inventory and order fulfillment.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Trained new hires on sorting procedures and safety protocols to enhance team performance.
- Conducted quality checks on sorted packages to minimize errors and enhance customer satisfaction.
- Monitored equipment functionality, reporting issues promptly to minimize downtime in operations.
Quality Assurance Analyst
Seoyon E-Hwa
La Grange, GA
10.2021 - 02.2022
- Developed and executed test plans to ensure software functionality and reliability.
- Collaborated with cross-functional teams to identify and resolve defects efficiently.
- Conducted thorough regression testing to maintain product quality after updates.
- Analyzed test results, providing actionable insights for process improvement.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
Child Care Center Teacher
Sydney's Pampered Peach
Atlanta, GA
10.2017 - 04.2019
- Developed and implemented engaging curriculum fostering cognitive and emotional growth in young children.
- Fostered a safe and nurturing environment promoting positive behavior and social skills among children.
- Collaborated with parents to provide updates on child development and address concerns effectively.
- Designed age-appropriate activities enhancing motor skills, creativity, and critical thinking in diverse learning settings.
- Organized classroom materials ensuring efficient use of resources and a tidy learning space for students.
- Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
Medical Administrative Assistant Intern
Turner Job Corps
Albany, GA
10.2014 - 04.2015
- Coordinated patient scheduling and managed appointment confirmations to enhance clinic efficiency.
- Assisted in maintaining accurate electronic health records while ensuring compliance with privacy regulations.
- Performed insurance verification processes to facilitate timely patient services and reduce claim rejections.
- Communicated effectively with patients, addressing inquiries and providing information on available services.
- Organized medical files and maintained cleanliness of front office area to improve workflow and patient experience.
Education
GED -
Turner Job Corps
Albany, GA04-2016
High School Diploma -
Tri-Cities High School
Atlanta, GA05-2012
Skills
- Transfer skills
- Patient care
- Safety awareness
- Physical strength
- Transportation assistance
- Wheelchair maneuvering
- Passenger assistance
- Baggage handling
- Check-in processes
- Boarding gate procedures
- Passenger check-in
- Boarding support
- Pre-boarding checking
- Teamwork
- Teamwork and collaboration
Certification
OSHA
First Aid {May Need Renewal}
Timeline
Wheelchair Assistant
G2 Secured Staff
09.2024 - 01.2026
Wheelchair Agent
GAT Airline Ground Support
09.2023 - 06.2024
Revenue Recovery Specialist
UPS
05.2023 - 06.2023
Package Sorter
Amazon
05.2022 - 10.2022
Quality Assurance Analyst
Seoyon E-Hwa
10.2021 - 02.2022
Child Care Center Teacher
Sydney's Pampered Peach
10.2017 - 04.2019
Medical Administrative Assistant Intern
Turner Job Corps
10.2014 - 04.2015
GED -
Turner Job Corps
High School Diploma -
Tri-Cities High School
Safety, Work Based Learning
A Safety Award for not having and accidents for the last 12 months at Turner Job Corps Center. Participating in the Work Base Learning Program with Harris Professional Care in Albany, Ga.