Keriona verriett
RIVERVIEW,FL
Summary
Adept at fostering positive customer experiences and streamlining operations, I honed my problem-solving and teamwork skills at companies like T-Mobile. My proactive approach led to increased efficiency and customer satisfaction, showcasing my ability to adapt and excel in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Team Member
Amazon
10.2024 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
Team Member
Chic-Fil-A
02.2020 - 03.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
Customer Service Representative
T-Mobile
10.2022 - 06.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Bloomingdale High School
Valrico, FL05-2019
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
Team Member
Amazon
10.2024 - Current
Customer Service Representative
T-Mobile
10.2022 - 06.2023
Team Member
Chic-Fil-A
02.2020 - 03.2024
High School Diploma -
Bloomingdale High School
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