KERMISHA JACKSON
Gonzales,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Success Specialist
SchoolMint
Lafayette, LA
08.2021 - Current
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
Special Education Teacher
Ascension Parish School Board
Donaldsonville, LA
01.2021 - 07.2021
- Collaborated with parents, teachers, school administrators, school psychologists, learning disabilities specialists, speech/hearing specialists, and school social workers to address educational and disciplinary problems
- Lowered disciplinary incidents by 28%
- Wrote and Implemented student IEPs
- Set learning goals for each student, assessed their progress and recorded their evaluations
- Updated parents on the progress of their students and enlisted parental support with behavior control and home activities designed to supplement their classroom lessons
- Supervised and trained teaching assistants
- Developed new research-based teaching strategies, raising student engagement 30%
- Raised student test scores in Math and English 25% through creating new, student-interest-centered lesson plans
- Integrated technology into the classroom to remove 8 hours per week of time previously spent on paperwork and redundant tasks.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
Special Education Teacher
FirstLine Schools
New Orleans, LA
07.2019 - 12.2020
- Generated and incorporated learning strategies for students with learning disabilities
- Taught students to improve desired behaviors by creating behavior plans that utilize
- Collaborated with school administrators, parents, and teachers in designing and implementing individualized education plans for students
- Assessed students' abilities based on the results of state/district assessments and used data to track students' academic progress
- Participated in weekly/monthly meetings to analyze data, assess instruction, and plan creative, hands-on lessons to further students' understanding of Math and Reading/Language Arts content
- Prepared legal documentation and led meetings based on analyzed data for 17 students
- Negotiated strategic action plans to achieve individual goals
- Mentored new special education teacher on legal documentation preparation, meeting organization, and progress development
- Established and communicated clear objectives for all lessons, units, and projects to both students and parents
Sales Associate
VF Outlet
Gonzales, LA
05.2017 - 05.2019
- Successfully assisted customers with product selections and purchases, e-service transactions
- Achieved daily sales goal by cross-selling and promoting additional products and services
- Built rapport with customers by asking probing questions and utilizing effective listening skills
- Multi-tasked between assignments, computer screens, and computer applications to complete
- Trained new employees on basic customer service techniques and procedures
- Collaborated with managers, team members, and vendors to achieve the company’s goals
Cashier
K-Mart
Gonzales, LA
05.2015 - 03.2017
- Performed basic math functions to collect payments and make change
- Operated registers, scanners, scales, and credit card/debit card terminals
- Memorized product locations throughout the store and be able to direct customers or make suggestions
- Handled exchanges and refunds in a quick, efficient manner
- Collected payments and bag purchases for customers
- Maintained accurate cash drawer
- Took a tally of the funds in the cash register when required during a shift and produce transaction reports
- Kept the checkout area clean and orderly
Education
Bachelor of Science - Business Administration (Management
Dillard University
New Orleans, LA05.2018
Skills
- Conflict resolution techniques
- Student counseling
- Group and individual instruction
- Classroom management
- Lesson Planning
- Planning and Coordination
- Analytical and Critical Thinking
- Complaint resolution
- Report preparation
- Sales expertise
- Training and mentoring
- Strategic planning
- Staff Management
Timeline
Customer Success Specialist
SchoolMint
08.2021 - Current
Special Education Teacher
Ascension Parish School Board
01.2021 - 07.2021
Special Education Teacher
FirstLine Schools
07.2019 - 12.2020
Sales Associate
VF Outlet
05.2017 - 05.2019
Cashier
K-Mart
05.2015 - 03.2017
Bachelor of Science - Business Administration (Management
Dillard University
Similar Profiles
Brandon AlexanderBrandon Alexander
Associate Software Engineer at SchoolMintAssociate Software Engineer at SchoolMint
GRACE GUIDRYGRACE GUIDRY
Accountant II at Schoolmint Inc.Accountant II at Schoolmint Inc.
Dylan LandryDylan Landry
Stick Pipe Welder at Turner Industries Group L.L.C.Stick Pipe Welder at Turner Industries Group L.L.C.
Taylor StephensTaylor Stephens
Dental Assistant at Aspen DentalDental Assistant at Aspen Dental
Joshua CockeJoshua Cocke
Surveyor at LandSource INC.Surveyor at LandSource INC.