Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Chelsea Cruver

Chelsea Cruver

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Success Specialist

Vanguard
06.2021 - Current
  • Resolves client inquiries and concerns via phone, routing calls to the appropriate department to ensure the client's needs were adequately met and building client trust and satisfaction
  • Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Shift Manager & Certified Trainer

Olive Garden
03.2020 - 06.2021
  • Successfully lead, managed, and developed a team of subordinates through goal setting, mentoring, coaching, and assignment of effective training and development opportunities
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Manager

Pappadeaux Seafood Kitchen
10.2017 - 03.2020
  • Onboarded new employees with training and new hire documentation.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Education

Bachelor of Arts - Mathematics

Valdosta State University
Valdosta
07.2017

Skills

  • High-Volume Environments
  • Report Preparation
  • Technical Support and Assistance
  • Customer Relations
  • Interpersonal Communication Skills
  • Conflict Resolution Techniques
  • Administrative Support
  • Active Listening
  • Microsoft Word
  • Account Management
  • CRM Software

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Work begins when the fear of doing nothing at all finally trumps the terror of doing it badly.
Alain de Botton

Timeline

Customer Success Specialist

Vanguard
06.2021 - Current

Shift Manager & Certified Trainer

Olive Garden
03.2020 - 06.2021

Manager

Pappadeaux Seafood Kitchen
10.2017 - 03.2020

Bachelor of Arts - Mathematics

Valdosta State University

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Chelsea Cruver