Summary
Overview
Work History
Education
Skills
Timeline
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Clare Hopkins

Denver,CO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Success Specialist

Yelp
04.2015 - Current
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed and implemented product marketing plans to reach target customers.
  • Collaborated with cross-functional teams to deliver successful product implementations.

Account Manager

Shiftgig
03.2014 - 03.2015
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Liaised with marketing and sales teams to develop targeted campaigns.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Contributed to team objectives in fast-paced environment.

Recruitment Coordinator

Shiftgig
12.2013 - 01.2014
  • Maintained candidate records using [Software] and updated information accordingly.
  • Controlled recruitment program by creating marketing materials, deploying recruitment tactics and building external relationships.
  • Scheduled and conducted [Number] interviews each week.
  • Conducted [Number] recruiting events to grow passive talent pipeline to prepare for future hiring needs.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Advocated for staff members, helping to identify and resolve conflicts.

Education

Bachelor of Arts - English Literature

University of Colorado Boulder
Boulder, CO

Skills

  • Interpersonal Communication Skills
  • Operational Efficiency
  • Customer Experience Improvement
  • Report Creation
  • Technical Support and Assistance
  • High-Volume Environments
  • Effective Project Management
  • Quality Control Policies

Timeline

Customer Success Specialist

Yelp
04.2015 - Current

Account Manager

Shiftgig
03.2014 - 03.2015

Recruitment Coordinator

Shiftgig
12.2013 - 01.2014

Bachelor of Arts - English Literature

University of Colorado Boulder

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Clare Hopkins