Jessica Newcomb
Austin,TX
Summary
Detail oriented and extremely organized Proficient in Microsoft Office, including PowerPoint and Excel Proficient in Salesforce CRM Strong customer service background with recognition Self-starter and quick learner
Overview
17
17
years of professional experience
Work History
Franchise Senior Account Executive
Yelp
09.2023 - Current
- Maintained Lead pipeline of 120/day with Salesforce CRM
- Met Quotas and Targets
- Cold Calling 80+ daily dials
- Onboarding clients
- Adapted product recommendations, overcoming objections to ensure needs
- Worked with business from 1 - 10 locations
- Almost 500k closed revenue within 2 years
- Developed and maintained relationships with prospective franchisees to drive sales growth
- Collaborated with franchise owners to create marketing campaigns to target local market
- Developed tailored marketing solutions leveraging Yelp's advertising platform to optimize client visibility and engagement.
Office Manager
Apex Sports Medicine
07.2021 - 09.2023
- Onboard new employees
- Accounts Receivables
- Estimate of Insurance Benefits
- Adjust Claims
- Balance out accounts
- Provide Luxury Customer Service
- Create Invoices
- Manage daily schedule for three providers
- Create new office policies
- Create SOPs
- Complete own KPI
- Create KPIs
- Manage all front desk staff
- Assist in social media marketing
- Create meeting minutes and lead team meetings
Shift Lead
Snap Kitchen
09.2019 - 06.2020
- Cashier
- Responsbile for ordering inventory for 200+ orders
- Over saw other employees 3 employees
- Communication through Slack
- Trained New Hires
Manager
Texas Store
08.2011 - 08.2019
- Oversaw actions of staff
- Trained new sales associates
- Conducted opening and closing operations
- Worked within company policy to style and display the clothing in the store
- Implemented changes to the sales floor to improve the shopping environment
- Cashier oversight
- Oversaw the company’s online store
- Designed company policies
- Interviewed potential employees
- Made executive decisions for owner
- Managed store social media accounts
Admin
Commercial Flooring Facilitators
02.2018 - 08.2018
- Manage projects by placing orders and scheduling the team
- Giving estimates and proposals
- Taking before and after photos to make sure we obtain customer satisfaction
- Keeping the office organized by filing and managing the owner’s schedules
- Processed payable, created invoices, and entering bills
- Managed social media for the business
- Send out RFP
Facilities Operation Shift Leader
Lifetime Fitness
08.2013 - 10.2014
Shift Lead
Tropical Smoothie Cafe
02.2009 - 02.2012
Education
Associate of Science - Business Management
Texas State University - McCoy
Texas12.2025
Business Administration, Human Resources
Austin Community College
Texas01.2019
High School Diploma -
Vista Ridge High School
Texas01.2011
Skills
- Client relationship management
- Relationship building
- Team collaboration
- Sales quota achievement
Timeline
Franchise Senior Account Executive
Yelp
09.2023 - Current
Office Manager
Apex Sports Medicine
07.2021 - 09.2023
Shift Lead
Snap Kitchen
09.2019 - 06.2020
Admin
Commercial Flooring Facilitators
02.2018 - 08.2018
Facilities Operation Shift Leader
Lifetime Fitness
08.2013 - 10.2014
Manager
Texas Store
08.2011 - 08.2019
Shift Lead
Tropical Smoothie Cafe
02.2009 - 02.2012
Associate of Science - Business Management
Texas State University - McCoy
Business Administration, Human Resources
Austin Community College
High School Diploma -
Vista Ridge High School
Achievements & Recognitions
Employee of the month multiple times, CrossFit Level 1 Trainer, Multiple promotions