Felicia Del Rio
Las Vegas
Summary
Operations and account management professional with over ten years of experience in multi-location business support, team initiative coordination, and workflow optimization. Expertise in vendor management, client relations, documentation, and data organization. Currently pursuing Google Project Management Professional Certificate to enhance project planning and execution skills. Committed to driving business success through effective communication and organizational strategies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Executive
Yelp
Las Vegas
05.2025 - Current
- Managed a pipeline of small to mid-size business clients, providing tailored advertising solutions.
- Conducted outbound outreach, built rapport with prospects, and presented advertising packages.
- Maintained accurate records and client activity details within Salesforce.
- Worked with internal support teams to ensure smooth onboarding and positive client experiences.
Server
Four Seasons Hotels and Resorts
Las Vegas
05.2024 - Current
- Delivered high-quality service in a fast-paced luxury hospitality environment.
- Coordinated with kitchen and service teams to ensure timely and accurate order delivery.
- Addressed guest needs and resolved issues with professionalism.
Operations Manager & Project Leader
Ceres Roasting Company
Seattle
03.2011 - 05.2024
- Oversaw day-to-day operations for multiple business locations, improving efficiency and consistency.
- Supported operational initiatives and collaborated with teams to keep tasks organized and on track.
- Managed budgets, monitored expenses, and implemented operational improvements, reducing overhead by 19%.
- Built and maintained strong relationships with vendors, clients, and internal teams.
- Created training materials, documented procedures, and supported staff development.
- Analyzed inventory data to reduce waste and increase profitability.
- Ensured operations adhered to company policies and quality standards.
Education
Bachelor of Arts - English Literature
University of Washington
Seattle, WA05-2015
Skills
- Operations management
- Project management
- Budget administration
- Client onboarding
- Inventory analysis
- Customer relationship management
Certification
Google Project Management: Professional Certificate (In Progress)
Timeline
Account Executive
Yelp
05.2025 - Current
Server
Four Seasons Hotels and Resorts
05.2024 - Current
Operations Manager & Project Leader
Ceres Roasting Company
03.2011 - 05.2024
Bachelor of Arts - English Literature
University of Washington