Richard Torrey
Bradenton
Summary
Dynamic Operations Manager skilled in logistics optimization and operations management. Achieved a record 99% on-time delivery rate and transformed operations across multiple sites, resulting in enhanced team productivity and customer satisfaction. Proven ability to foster strong client relationships and drive revenue growth through strategic account management.
Overview
20
20
years of professional experience
Work History
Account Executive
Home Delivery Link (HDL)
Brandon
05.2023 - 10.2024
- Optimized daily operations of 30-40 trucks, enhancing account performance.
- Achieved a remarkable transformation within three weeks, consistently meeting the 99% on-time delivery target.
- Fostered culture of ownership and addressed concerns, boosting employee morale and client satisfaction, reflected in improved delivery process.
- Strategically delegated responsibilities to onsite personnel and conducted meetings with independent contractors, fostering effective collaboration.
- Managed operations of Ashley Corporate account, overseeing profit and loss.
Director of Operations
Diverse Logistics and Distribution
Tampa
03.2020 - 05.2021
- Directed comprehensive operations management across the southeastern region, initiating operations at five sites including key locations such as Atlanta, Raleigh, Greenville, SC, Denver, and Houston.
- Promoted to Director of West Coast Operations, overseeing eight sites, comprising three new startups.
- Trained team leaders and ensured alignment with company standard operating procedures (SOPs) to maintain operational consistency.
- Developed strong relationships with independent contractors while managing a database of approved trucks, drivers, and insurance coverage to support operational needs.
- Conducted weekly client calls and site visits to strengthen relationships and proactively address challenges and opportunities.
Director of Distribution & Logistics
Matter Brothers Furniture
Tampa
04.2017 - 12.2020
- Orchestrated inbound and outbound operations for a 200,000 sq. ft. distribution center with an annual production volume exceeding $71M.
- Executed strategic route consolidation, reducing damaged goods by 99.5%, significantly cutting costs and improving customer satisfaction.
- Implemented Lean methodologies, conducted process mapping activities, and enhanced productivity, achieving a threefold increase in output from 30 to an average of 90 pieces per hour.
- Led team of five direct reports and supervised sixty-five indirect employees, enhancing performance, profitability, customer satisfaction, and safety.
- Achieved company's record fiscal year in 2018, driving revenue growth and operational excellence.
President
Independent Contractor Specialty Services
Tampa
05.2016 - 06.2017
- Launched higher-level service offerings, reducing liabilities and improving operational efficiency through streamlined data analysis.
- Led strategic planning and execution of specialty service projects.
- Expanded fleet from two trucks in one state to eighty trucks across multiple states, significantly increasing operational capacity.
- Coordinated resource allocation for efficient project management and delivery.
- Developed client relationships to understand their unique needs and goals.
General Manager
Diverse Logistics
Tampa
04.2015 - 06.2016
- Audited compliance for over 100 contractors across seven states and collaborated with new clients, tripling the company's size and securing contracts with industry leaders such as Penske and Enterprise.
- Led development and delivery of large-scale transportation, logistics, and supply chain solutions, enhancing operational capabilities.
- Maintained company's reputation for excellence by optimizing processes and ensuring regulatory compliance.
Senior Operations Manager / Director of Operations / SE Regional
Fidelitone / Purnell Furniture Services
Tampa
12.2005 - 03.2015
- Supervised the southeastern region, managing eight sites across four states with a profit and loss responsibility of approximately $20M.
- Drove significant growth and enhanced efficiency, contributing to substantial revenue gains.
- Aligned operations with internal guidelines and industry standards to establish strategic partnerships with leading retailers.
Warehouse and Distribution Manager
Archway Mothers Cookie Company
Plant City
01.2005 - 12.2005
- Transformed struggling location, elevating it from least profitable to top-ranking site in six months.
- Managed daily distribution operations for cookie products across regional warehouses.
- Coordinated logistics and transportation to ensure timely deliveries to retail partners.
- Oversaw inventory management, maintaining optimal stock levels at multiple locations.
- Directed operations at 70,000 sq. ft. bakery facility, realizing cost savings through freight consolidation and optimized workflows.
Skills
- Client engagement
- Customer relationship management
- Sales operations
- Business development
- Revenue growth
- Client retention
- Partnership cultivation
- Market analysis
- Operations management
- Process optimization
- Operational excellence
- Lean methodologies
- Supply chain management
- Logistics management
- Process efficiency
- Inventory management
- Route optimization
- Regulatory compliance
- Continuous improvement
- Cost reduction
- Performance enhancement
- Leadership skills
- Team collaboration
- Team motivation
- Problem-solving skills
- Customer satisfaction
- Training development
- Talent acquisition
- Sales operations
- Training development
Personal Information
Title: Director of Operations
Timeline
Account Executive
Home Delivery Link (HDL)
05.2023 - 10.2024
Director of Operations
Diverse Logistics and Distribution
03.2020 - 05.2021
Director of Distribution & Logistics
Matter Brothers Furniture
04.2017 - 12.2020
President
Independent Contractor Specialty Services
05.2016 - 06.2017
General Manager
Diverse Logistics
04.2015 - 06.2016
Senior Operations Manager / Director of Operations / SE Regional
Fidelitone / Purnell Furniture Services
12.2005 - 03.2015
Warehouse and Distribution Manager
Archway Mothers Cookie Company
01.2005 - 12.2005