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Sequoia Tillman
Miami
Work Preference
Summary
Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.
Overview
1
1
Certification
7
7
years of post-secondary education
7
7
years of professional experience
Work History
Account Executive
Wilshire Advisors
Santa Monica
08.2024 - Current
- Successfully managed multiple client accounts while meeting deadlines and maintaining high satisfaction levels
- Identified client needs and recommended tailored solutions, enhancing customer retention rates
- Increased client engagement by building strong relationships and maintaining consistent follow-up communication
- Developed strong client relationships through personalized support, fostering loyalty and satisfaction
- Resolved client concerns efficiently, improving overall customer experience and trust
- Managed high-volume communication (calls, emails, messages) with professionalism, ensuring clarity and accuracy
- Adapted quickly to new tools, systems, and responsibilities with minimal supervision
Administrative Support Manager
FoundEver
Miami
05.2022 - 08.2024
- Streamlined administrative processes, enhancing efficiency and expediting task completion
- Streamlined administrative processes to improve efficiency and reduce task completion time
- Supervised and supported team members, improving overall productivity and organization
- Coordinated meetings, deadlines, and priorities across multiple tasks and team members
- Handled high-volume communications (calls, emails) while maintaining professionalism
- Coordinated meetings and deadlines across multiple tasks and team members to ensure alignment and timely execution
- Trained and guided team members on administrative procedures, fostering adherence to best practices
Legal Secretary
Dos Santos Law and PA
Biscayne
05.2021 - 05.2023
- Managed and organized legal documents to uphold accuracy and confidentiality in compliance with filing procedures
- Scheduled meetings, depositions, and court dates while maintaining strict deadline compliance
- Assisted attorneys with case preparation by gathering, organizing, and summarizing case files
- Assisted attorneys with case preparation by efficiently gathering, organizing, and summarizing case files for comprehensive review
- Maintained detailed case records and ensured all documentation was up to date and accessible
- Communicated professionally with clients, court staff, and external agencies regarding case matters
- Handled confidential and sensitive information in compliance with legal and ethical standards
- Coordinated administrative tasks in fast-paced legal environment, effectively managing multiple priorities to support team operations
Medical Billing & Coding / Healthcare Administration Specialist
AETNA
Hartford
04.2019 - 05.2021
- Processed and reviewed patient billing claims for accuracy, enhancing claim approval rates by minimizing errors
- Processed and reviewed patient billing claims for accuracy, reducing errors and improving claim approval rates
- Verified patient insurance eligibility and benefits to ensure accurate billing and reduce claim rejections
- Resolved denied or rejected claims by identifying issues and correcting documentation or coding errors, resulting in timely reimbursements
- Maintained patient records and billing data with a high level of accuracy and confidentiality (HIPAA compliance)
- Collaborated with insurance companies and healthcare providers to clarify billing discrepancies and expedite payments
- Managed high-volume administrative tasks including scheduling, data entry, and records processing
Education
Associate of Arts - Marketing
Florida International University
Miami, FL 08.2022 - 05.2024
Associate of Arts - Paralegal
Florida International University
Miami, FL 05.2019 - 05.2022
Associate of Arts - Business Administration
Miami Dade College
Miami, FL 08.2019 - 05.2021
Skills
- Account Management
- Client Management
- Client Needs Assessment
- Client Consultation
- Client Retention
- Sales Strategy
- Lead Generation
- Sales Reporting
- Account Strategy
- Digital Marketing
- Product Marketing
- CRM Tools Management
- Data Analytics
- Operational Efficiency
- Project Leadership
- Solution Development
- Budget Management
- Compliance Management
- Administrative Functions
- Document Management
- User Research
- Call Center Experience
- Office Assistance
- Accounting Records
- Communication Coordination
- Timeline Management
- Problem Solving
- Interpersonal Skills
- Presentation Skills
- Retention Strategies
- Talent Acquisition
- Customer Assistance
- Communication coordination
- Retention strategies
- Interpersonal skills
- Customer relationship management
- Medical billing
- Claim processing
- HIPAA compliance
- Patient record management
- Administrative coordination
- Team supervision
- Communication skills
- Time management
- Conflict resolution
- Attention to detail
- Problem solving
- Client engagement
- Personalized support
- Process improvement
- Patient confidentiality
Certification
- Charted Financial Analyst (CFA), CFA Institute / 2025
- Certified Paralegal, National Association of Legal Assistants (NALA) / 2022
- Certified Professional Coder (CPC), American Academy of Professional Coders (AAPC) / 2020
- Microsoft Office Specialist (MOS): Word, Excel, PowerPoint, Outlook, Access, OneNote and Publisher / 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Executive
Wilshire Advisors
08.2024 - Current
Associate of Arts - Marketing
Florida International University
08.2022 - 05.2024
Administrative Support Manager
FoundEver
05.2022 - 08.2024
Legal Secretary
Dos Santos Law and PA
05.2021 - 05.2023
Associate of Arts - Business Administration
Miami Dade College
08.2019 - 05.2021
Associate of Arts - Paralegal
Florida International University
05.2019 - 05.2022
Medical Billing & Coding / Healthcare Administration Specialist
AETNA
04.2019 - 05.2021