ASHLEY SAULTS
Harrison,USA
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
12
12
years of professional experience
Work History
Account Executive
Joe Coffee
11.2023 - Current
- Serve as the primary point of contact for new and existing partners, managing the full customer lifecycle including onboarding, engagement, and renewal.
- Lead a team of six, overseeing performance metrics and supporting team collaboration and efficiency across markets.
- Architect and continuously refine joe's onboarding system, reducing partner activation time while improving training quality and experience.
- Design and build all partner-facing menus for the joe platform, ensuring optimal presentation, brand alignment, and usability to maximize order volume.
- Launched joe's Community Hub, a centralized digital space for partner learning, announcements, and support resources.
- Utilize CRM systems to track partner success plans, lifecycle stages, communications, and upsell opportunities.
- Advocate for customer needs and contribute partner insights to product and process improvements.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
New Graduate Nurse & CNA - COVID, Med Surg, and OB Units
Banner County Hospital
01.2021 - 01.2022
- Delivered compassionate, high-quality patient care across the COVID-19 unit, Med Surg, & OB/GYN in a rural critical access hospital setting.
- Assisted in labor and delivery care, postpartum monitoring, and neonatal assessments, adapting to multiple clinical needs in a flexible float role.
- Maintained accurate and timely documentation using Electronic Medical Records (EMR) systems, supporting continuity of care.
- Applied infection control protocols and PPE best practices during COVID surges, ensuring safety of patients and staff.
- Collaborated closely with interdisciplinary teams, including physicians and allied health professionals, to support positive patient outcomes.
- Educated patients and families on post-discharge care plans and medication adherence.
CNA / EMT / ED Tech / Medical Assistant
Niobrara Community Hospital
01.2013 - 01.2021
- Cross-trained in multiple clinical support roles, including emergency response (ED Tech/EMT), outpatient care (MA), and long-term care (CNA).
- Responded to emergency calls and provided initial patient assessment, triage, and transport assistance as an EMT.
- Served as Vaccine Coordinator for the Wyoming Immunization Registry (WYIR), improving public health compliance and documentation.
- Managed intake and vital signs, assisted with minor procedures, and maintained exam room readiness.
- Performed EKGs and assisted in crash situations and urgent care within the ER.
- Coordinated with providers to ensure efficient clinic flow, accurate patient history recording, and pre-visit planning.
Education
ASSOCIATE - NURSING
Eastern Wyoming College
01.2021
Skills
- Client Relationship Management
- SaaS Product Enablement
- Onboarding & Implementation
- Strategic Account Growth
- KPI/Metric Reporting & Analysis
- Customer Journey Optimization
- Team Leadership & Mentorship
- Cross-Functional Collaboration
- CRM & Workflow Systems
- Change Management & Adoption
- Healthcare Operations
- Menu & App Integration Strategy
- Account planning
- Account servicing
- Operations
- Account relations
- Pipeline management
- Account management
- Client relationship building
- Interpersonal skills
- Territory management
- Staff management
- Performance tracking
- Account oversight
- Managing client relationships
- Customer service
- Goals and performance
Timeline
Account Executive
Joe Coffee
11.2023 - Current
New Graduate Nurse & CNA - COVID, Med Surg, and OB Units
Banner County Hospital
01.2021 - 01.2022
CNA / EMT / ED Tech / Medical Assistant
Niobrara Community Hospital
01.2013 - 01.2021
ASSOCIATE - NURSING
Eastern Wyoming College
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