Jack Matuszak
Willoughby,OH
Summary
Results-driven professional recognized for strong problem-solving and project coordination skills. Proven ability to analyze market opportunities and deliver tailored solutions that enhance client satisfaction and drive business growth.
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
Work History
Account Executive
Turnserv
Twinsburg, Ohio
10.2024 - Current
- Developed strong client relationships to ensure ongoing satisfaction and retention.
- Coordinated meetings between clients and internal teams for effective communication.
- Managed account documentation to maintain accurate client records and updates.
- Conducted market research to identify potential clients and growth opportunities.
- Presented product solutions tailored to client needs during sales meetings.
- Maintained accurate records of all sales activities using CRM software systems.
- Generated weekly reports on sales performance against targets for upper management review.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Attended networking events to build relationships with potential customers.
- Identified potential new customers through research of industry trends and competitive analysis.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Branch Manager
Apartment Painters
Twinsburg, OH
05.2025 - 10.2025
- Managed daily operations and staff scheduling for residential painting projects.
- Oversaw inventory management and ordering of painting supplies and equipment.
- Trained and mentored team members on painting techniques and safety protocols.
- Ensured compliance with company standards for quality and customer service.
- Developed client relationships through effective communication and service delivery.
- Coordinated project timelines to meet customer expectations and deadlines.
- Evaluated team performance and provided constructive feedback for improvement.
- Implemented process improvements to enhance operational efficiency in the branch.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Disciplined employees to encourage compliance with company policies and procedures.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Created reports summarizing operational performance metrics for senior management review.
- Analyzed financial data and prepared accurate financial reports.
- Prepared monthly financial reports detailing all reconciliation activities.
- Created detailed financial reports for senior management review.
- Analyzed monthly financial reports for cost effectiveness in the Fixed Operations Department.
- Prepared financial reports for management review on a regular basis.
Lead Technician
Apartment Painters
Twinsburg
01.2022 - 10.2024
- Led painting crews in residential and commercial projects.
- Trained new technicians on safety protocols and painting techniques.
- Managed inventory of paint supplies and equipment for efficient operations.
- Ensured quality control by inspecting completed work for consistency.
- Scheduled daily tasks and assignments for optimal workflow management.
- Collaborated with clients to understand project requirements and preferences.
- Implemented best practices to improve efficiency in painting processes.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Followed safety practices to safeguard against injury and damage to property.
- Managed multiple projects simultaneously while meeting deadlines.
- Fostered relationships with internal and external customers.
- Managed quality control and maintained high level of customer satisfaction.
- Entered and distributed work orders to other technicians.
- Analyzed customer requirements to determine appropriate solutions.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
Education
High School Diploma
Willoughby, OHSome College (No Degree) - Business Accountancy
Lakeland Community College
Willoughby, OHSkills
- Client relationship management
- Sales presentations
- Market research
- CRM software usage
- Financial reporting
- Project coordination
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Performance evaluation
- Sales proficiency
- Sales strategies implementation
- Budget management
- Territory management
- Goals and performance
- Relationship building and management
- Account relations
- Sales expertise
- Forecast preparation
- Business growth opportunities
- Strong relationships
- Performance tracking
- Contract negotiation
- Client relationship building
- Negotiation skills
- Sales strategies
- Strategic selling
- Sales presentation
- Account management
- Revenue generation
- Managing client relationships
- Pipeline management
- Business development
- Staff management
- Lead generation
- New business opportunities
- Operations
Additional Career Details
- Worked up from a bus boy at 15 to being a head chef for said restaurant by 20.
- I am capable of growth and know how to climb ladders internally.
- Driven professional who can be taught how to do anything needed to provide growth as well as experience in smaller companies who have grown in my time within the company.
Timeline
Branch Manager
Apartment Painters
05.2025 - 10.2025
Account Executive
Turnserv
10.2024 - Current
Lead Technician
Apartment Painters
01.2022 - 10.2024
High School Diploma
Some College (No Degree) - Business Accountancy
Lakeland Community College