Summary
Overview
Work History
Education
Skills
Timeline
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Lori Digmann

Worthington

Summary

Dynamic professional with extensive experience in strategic account management, dedicated to enhancing client relationships and driving revenue growth. Proven ability to leverage innovative sales techniques to close high-impact deals while consistently meeting organizational objectives. Strong communicator and negotiator, committed to ensuring long-term client satisfaction through a deep understanding of customer needs and building lasting relationships. Recognized for exceptional organizational skills and the ability to manage multiple projects simultaneously while effectively prioritizing tasks to meet deadlines.

Overview

25
25
years of professional experience

Work History

Account Executive

Solera
05.2022 - Current
  • Cultivated relationships with clients to understand needs and deliver tailored solutions.
  • Provided product demonstrations and training sessions to enhance client understanding and usage.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Enhanced client satisfaction, conducting thorough needs assessments and delivering tailored solutions.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.

Quality Control Inspector

Modernfold
04.2002 - 05.2022
  • Conducted thorough inspections of incoming materials to ensure compliance with quality standards.
  • Documented inspection results and maintained accurate records for traceability and audits.
  • Collaborated with production teams to identify defects and implement corrective actions promptly.
  • Trained new employees on quality control processes and safety protocols effectively.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Led root cause analysis sessions for recurring quality issues, driving continuous improvement initiatives.

Cleaning Technician

ServiceMaster Cleaning & Restoration Services
06.2000 - 04.2002
  • Trained new staff on best practices for efficient cleaning techniques and equipment use.
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Developed and implemented improved cleaning schedules, enhancing operational efficiency.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.

Education

High School Diploma -

Beckman Catholic High School
Dyersville
05-1999

Skills

  • Sales strategy formulation
  • Detail-oriented focus
  • Assessment of retention strategies
  • Achieving customer retention targets
  • Performance evaluation techniques
  • After-sales client service
  • Client relationship management
  • Territory performance enhancement
  • Skilled in data evaluation
  • Client relations management
  • Customer relationship management
  • Client onboarding management
  • Skilled in managing sales systems
  • Strong relationship management
  • Clear client communication
  • Customer engagement improvement
  • Proven technology sales expertise
  • Sales strategy development
  • Revenue goal attainment
  • Enhancing client relationships
  • Management of client accounts
  • Clear communication

Timeline

Account Executive

Solera
05.2022 - Current

Quality Control Inspector

Modernfold
04.2002 - 05.2022

Cleaning Technician

ServiceMaster Cleaning & Restoration Services
06.2000 - 04.2002

High School Diploma -

Beckman Catholic High School

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Lori Digmann