Marie Ines Cruz
Orlando,FL
Summary
Dynamic sales professional with extensive experience in strategic account management, dedicated to enhancing client relationships and driving significant revenue growth. Known for leveraging innovative sales techniques to close high-impact deals while consistently meeting and exceeding organizational goals. Proven track record in effective communication and negotiation ensures long-term client satisfaction and loyalty. Recognized for collaborative leadership and adaptability in dynamic markets, bringing exceptional skills in relationship-building, client communication, and sales strategy to achieve outstanding business outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Executive
Gi & Ma Tax Services and more
10.2015 - Current
- Input customer order details into system, accepted payments and updated accounts.
- Identified lucrative leads, built relationships with new clients and upsold services, increasing business development.
- Contacted customers about account or information issues, alerting clients of changes for excellent customer service.
- Provided expert guidance on tax regulations, ensuring compliance and maximizing client benefits.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Retail Merchandising Associate
Universal Orlando Resorts
06.2019 - 12.2024
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Answered questions about current promotions and resolved issues according to store policies.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Merchandise Associate
TNG Merchandising
06.2017 - 09.2021
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Greeted store customers, offered assistance and thanked each for patronage.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Displayed appropriate signage for products and sales promotions.
- Placed prices and descriptive signage to enhance displays and promote items.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Education
Associate of Arts - Associate of Science
Orlando Culinary Academy- Le Cordon Bleu
Orlando, FL06.2006
Associate of Applied Science - Secretarial Studies And Office Administration
Essex County College OF Business
Newark, NJ12.1989
Skills
- Customer service expertise
- Retail merchandising strategies
- Client support
- Detail-oriented approach
- Analytical problem-solving
- Effective listening skills
- Cash management
- Transaction management
- Point of sale management
- Client account management
- Client relationship management
- Sales strategy formulation
Accomplishments
I Care Simplify Complex Care for real People.
Calmer discharges
Fewer readmissions
Smoother insurance approvals
I'm a calm voice in complex care, I turn confusion into stepbysteps. I love to bring that to your patients/team.
Certification
- Food handler certificate Training -
- Food Safety License -
- Licensed driver -
- Association for Project Management (APM)
LANGUAGES
Spanish: Native/Bilingual
English: Full Professional
Timeline
Retail Merchandising Associate
Universal Orlando Resorts
06.2019 - 12.2024
Merchandise Associate
TNG Merchandising
06.2017 - 09.2021
Account Executive
Gi & Ma Tax Services and more
10.2015 - Current
Associate of Arts - Associate of Science
Orlando Culinary Academy- Le Cordon Bleu
Associate of Applied Science - Secretarial Studies And Office Administration
Essex County College OF Business