Results-driven Management professional with 17+ years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Hi, I’m
Brittney Clarke
Phoenix,AZ
Summary
Overview
17
years of professional experience
Work History
FedEx OfficePhoenix, AZ
Account Executive
06.2023 - 09.2023
Job overview
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Identified potential new customers through research of industry trends and competitive analysis.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Maintained accurate records of all sales activities using CRM software systems.
- Generated weekly reports on sales performance against targets for upper management review.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Attended networking events to build relationships with potential customers.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Assisted in developing promotional materials such as flyers, catalogs, videos.
- Actively monitored competitor activities within assigned region and territory.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Created new revenue streams by increasing market coverage while driving company profits.
- Increased profitability within accounts by cross-selling additional products.
- Gathered company and contact information to compile data for current and potential customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
Ulta CosmeticsPeoria, AZ
Beauty Advisor
09.2022 - 07.2023
Job overview
- Provided customers with product advice and recommendations based on their individual needs.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Assisted in the development of new beauty products and services.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Ensured that all displays were neat and organized at all times.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Managed inventory levels by monitoring stock levels regularly.
- Updated customer records in database software program accurately.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
FedEx OfficeGlendale, AZ
Store Manager
07.2006 - 06.2023
Job overview
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Structured HR consulting services to support clients during organizational developments and changes.
CVS/AETNAWoonsocket, RI
Service Coordinator
11.2022 - 02.2023
Job overview
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
- Verified patient information by comparing it to medical records;.
- Entered patient data into electronic health record systems accurately and in a timely manner;.
- Performed data entry tasks, such as scanning documents and entering data into databases;.
- Compiled, sorted, and verified accuracy of data prior to entry;.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Assisted in determining appropriate referrals for clients to other community agencies or programs.
- Assisted in the development of appeal and grievance policies to ensure compliance with applicable laws and regulations.
- Analyzed appeals and grievances for accuracy, completeness, and timeliness of submissions.
- Monitored appeals and grievances to ensure timely resolution according to established procedures.
The Camp Transformation CenterPeoria, AZ
Assistant Director
01.2021 - 10.2022
Job overview
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Created and maintained reports on operational performance metrics.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Provided guidance to departmental staff in resolving customer complaints.
- Led weekly meetings with department heads to review progress towards project milestones.
- Conducted training sessions on new processes or products for internal staff members.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Developed protocols for handling confidential information within the organization.
- Ensured compliance with safety regulations among all personnel.
- Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
- Managed schedules by completing work accurately and on time.
- Cultivated and maintained relationships to promote positive work culture.
- Monitored team compliance with safety and health guidelines.
- Handled incoming and outgoing mail, email and faxes.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Coached and guided direct reports on day-to-day operations and company policies and procedures.
Unified Residential, LLCYoungtown, AZ
Caregiver, Special Needs
05.2018 - 03.2022
Job overview
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Monitored staff performance to ensure compliance with regulations and standards.
- Supervised daily activities of residents to ensure safety and well-being.
- Conducted training sessions for new employees on group home policies, protocols, and procedures.
- Developed weekly activity schedules for residents in accordance with their individual goals.
- Assisted with the development of policies and procedures for the group home environment.
- Created monthly reports outlining resident progress towards achievement of personal goals.
- Facilitated communication between the group home and outside agencies such as schools, healthcare providers.
- Ensured compliance with applicable state regulations regarding health, safety, and welfare of residents within the facility.
- Developed individualized service plans for each resident and monitored progress.
- Maintained accurate records of clients' medical information and treatment plans.
- Provided direct care and support to residents in a group home setting.
- Conducted recreational activities such as sports, arts and crafts, music. to promote overall wellbeing of the residents.
- Collaborated with other staff members to ensure effective communication between departments.
Education
NASM And NCEP
Personal Trainer
05.2021
University Overview
Speed, Agility and Quickness, NASM Elite Package, Group and Personal Training, Nutrition Coach
Beauty Nation Academy
Esthetician
04.2019
University Overview
Aesthetic program 5-8 months, 600- hour
Artistic Beauty School
Nail Tech Certification
06.2006
University Overview
Six months of school, held Arizona state license, currently active
University of Phoenix
Some College (No Degree)
University Overview
3.8 GPA- bachelor in business management with emphasis on international business- Incomplete
- FedEx Continued Education Scholarship Recipient
Skills
- Customer service
- Manager
- Interview panel
- Volunteer work
- NASM current enrollment
- Nail tech
- Multi-task
- Entrepreneur
- Business owner
- Account Planning
- Account Management
- Lead Generation
- Customer Relationship Management
- Account Servicing
- Needs Assessment
- Business Development
- Contract Negotiation
- Territory Management
- Progress Reporting
- Staff Management
- Pipeline Management
- Lead Development
- Data Analysis
- Customer Service
- Written and Verbal Communication
- Sales Methodologies
- Operations
- Interpersonal Skills
- Business Growth Opportunities
- Business Service Management
- Needs Assessments
- Customer Relationship Management (CRM)
- Negotiation and Persuasion
- Relationship Building and Management
- Sales Proficiency
- Customer Rapport
- Product and Service Sales
- Customer Relationships
- Managing Client Relationships
- Customer Presentations
- Database Management
- Relationship building and management
- Account servicing
- Customer presentations
- Forecast preparation
- Written and verbal communication
- Service management
- New business opportunities
- Strong relationships
- Product and service sales
- Order management
- Vendor management
- Customer rapport
Volunteer Experience
Volunteer Experience
- FedEx Cares event
- March of Dimes
- Volunteer to feed at St. Vincent de Paul
- Rosie's kitchen then feeds the homeless- outreach to the community- Sojourner Shelter Mother's day volunteer yearly- Daughters of Destiny
- Free skin care classes for shelters through Mary Kay for development
- You Matter Too; Committee Board Member for Anti-Bullying ( Non Profit Organization)
- Adopt and Elder- helping elderly with any household needs they cannot due
Accomplishments
Accomplishments
- Promoted to Store Manager II than Sales Account Executive with in a month due to sales growth and reputable relationship building and self motivating to succeed that achieved tope results nationally.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Timeline
Account Executive
FedEx Office
06.2023 - 09.2023
Service Coordinator
CVS/AETNA
11.2022 - 02.2023
Beauty Advisor
Ulta Cosmetics
09.2022 - 07.2023
Assistant Director
The Camp Transformation Center
01.2021 - 10.2022
Caregiver, Special Needs
Unified Residential, LLC
05.2018 - 03.2022
Store Manager
FedEx Office
07.2006 - 06.2023
NASM And NCEP
Personal Trainer
Beauty Nation Academy
Esthetician
Artistic Beauty School
Nail Tech Certification
University of Phoenix
Some College (No Degree)