Ethan Reum

• Attended networking events to build relationships with potential customers.
• Managed accounts by providing ongoing technical support after the sale was completed.
• Developed pricing strategies tailored to individual clients based on their unique needs.
• Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
• Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
• Negotiated contracts with clients to ensure profitable outcomes for the company.

• Conducted security checks on personnel entering and exiting the premises.
• Interacted with customers in a professional manner while providing directions or responding to inquiries.
• Investigated reported incidents such as theft, vandalism, trespassing.
• Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.

• Provides leadership and accountability for assigned Portfolio; ensures delivery of quality services; directly manages operations to achieve service and profitability objectives
• Managed payroll processes including tracking timecards and approving time off requests across multiple sites
• Reviewed financial statements from each location regularly and provided feedback for cost control initiatives
• Executed performance management processes to set up employees for success
• Identified and addressed customer complaints in a timely and professional manner
• Identified and assessed strengths and opportunities and developed plans to maximize employee potential
• Enforced compliance with corporate policies and procedures
• Consulted with businesses to design and streamline processes within organization
• Reviewed operational records and reports to project sales and determine profitability.

• Investigated fraudulent returns and exchanges in order to protect the company from financial losses
• Utilized data analytics to identify potential areas of risk and develop plans for improvement
• Developed and implemented comprehensive loss prevention strategies resulting in a significant reduction of shrinkage
• Established relationships with local law enforcement agencies to ensure compliance with applicable laws and regulations
• Provided guidance and support to store managers regarding best practices in asset protection management
• Prepared detailed reports outlining findings from investigations conducted in the district stores.

• Own the prevention, identification, and resolution of external theft incidents
• Internal theft and policy violation investigations
• Build a partnership with the Store Director
• Lead and model the safety culture in store by recognizing safe behaviors and identifying and resolving safety hazards and unsafe behaviors; investigate injuries that occur to determine root cause and resolved through appropriate action plans and partnerships
• Act as first responder for in-store incidents
• Investigations, Organized Retail Crime, and Asset Protection Training
• Prevent the loss of company property while maintaining a safe business environment.

• Investigations, Organized Retail Crime, and Asset Protection Training
• Prevent the loss of company property while maintaining a safe
business environment
• Respond to customer and associate incidents to facilitate first aid
and minimize company liability
• Recover stolen merchandise and apprehend shoplifters and other
people who commit fraud or other criminal acts against the
company
• Have knowledge of and maintain strict compliance with the law and
company policies concerning apprehensions, searches and seizures,
and the preservation of evidence
• Promote shortage awareness and theft deterrence among associates
by conducting meetings and participating in training events
• Responds to alarm conditions at assigned store.
• Conducted undercover operations utilizing covert video equipment
as part of an organized crime task force.
• Identified opportunities for improvement in existing security
measures based on emerging trends in retail theft activity.