Maureen Lopez
Newcastle
Summary
Business development professional with a focus on strategic account management in commercial restoration. Demonstrates expertise in consultative sales and territory growth, successfully fostering partnerships with key organizations. Utilizes Salesforce CRM and project management skills to deliver tailored restoration solutions that enhance client relationships and drive sustainable growth.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Account Executive
Servpro of Downtown Seattle & Bellevue
Kent
12.2025 - Current
- Expanded existing accounts and identified new business opportunities to enhance revenue growth.
- Managed business development across greater Seattle and Eastside markets, fostering relationships with commercial real estate firms and healthcare organizations.
- Developed strategic partnerships with major organizations such as Amazon, Boeing, and Seattle Children’s Hospital throughout the Greater Seattle market.
- Executed business development strategies through prospecting, networking events, and consultative selling to boost brand visibility.
- Represented Servpro at industry events by delivering presentations and identifying new commercial opportunities.
- Utilized Salesforce CRM for territory planning, account management, customer engagement, and sales follow-up activities.
- Collaborated with operations teams to deliver tailored restoration solutions that supported client relationships and long-term growth.
Project Manager & Contents Manager
Servpro of Kirkland
Kirkland
05.2025 - 12.2025
- Managed commercial and residential restoration projects from first notice of loss through final completion, ensuring quality and efficiency.
- Coordinated project timelines, monitored status, and managed workflows from estimation through approval, enhancing project delivery.
- Coordinated transitions between mitigation, contents restoration, and reconstruction teams to maintain continuity and enhance customer experience.
- Collaborated with estimating team by providing field documentation and scope information for accurate estimates and timely approvals.
- Conducted routine job site visits to monitor progress and verify compliance with scopes, ensuring adherence to IICRC standards.
- Led restoration projects for commercial and residential losses, managing all phases including fire, water, mold, biohazard, and trauma to ensure timely and effective recovery.
- Coordinated logistics for contents restoration, managing customer belongings through mitigation, warehouse, and reconstruction processes to maintain organization and efficiency.
- Coordinated daily activities for 4–7 technicians, optimizing task assignments based on project scope and schedules.
- Utilized contents track and encircle for accurate inventory records and project documentation supporting insurance claims.
- Directed contents operations, including inventory barcode tracking, cleaning, restoration, and secure storage.
Restoration Supervisor
Servpro of Downtown Seattle & Bellevue
Kent
04.2024 - 04.2025
- Led commercial and residential restoration projects, addressing water, fire, mold, biohazard, trauma, crime scene, and content losses.
- Supervised field technicians, assigning tasks and ensuring compliance with IICRC standards and safety regulations.
- Conducted site inspections to assess damages, develop scope of work, and document losses.
- Coordinated logistics, equipment, and daily operations to ensure timely project completion and clear communication.
- Facilitated proactive customer communication, resulting in high satisfaction and multiple five-star reviews.
Restoration Supervisor Team Lead Operations
UCP Subcontractor / Servpro
Puyallup
04.2022 - 01.2024
- Led team of 15 restoration technicians in executing commercial and residential projects across Pacific Northwest.
- Coordinated daily workforce planning with operations manager, optimizing technician assignments and resources based on project needs.
- Oversaw restoration projects addressing fire, water, mold, biohazard, and environmental damage while ensuring IICRC compliance.
- Monitored project progress through field inspections and addressed operational issues to uphold safety and quality standards.
Project Manager
UCP Subcontractor / Servpro
Denver
01.2021 - 03.2022
- Directed fire, water, mold, and environmental damage restoration projects, coordinating field crews and subcontractors to ensure compliance with project goals.
- Managed commercial and residential restoration projects from loss to completion, ensuring quality and customer satisfaction.
- Oversaw project scheduling, resource allocation, equipment logistics, and documentation throughout project lifecycle.
- Communicated with insurance carriers, adjusters, and clients, providing timely project updates to facilitate informed decision-making.
Education
Industrial Engineering - Manufacturing Operations
University Jose Antonio Páez ( UJAP)
Carabobo Valencia, Venezuela09-2014
Gas Technology University - Hydrocarbons
University Institute of Industrial Management Tech
Carabobo, Valencia Venezuela01-2007
Skills
- Sales strategy
- Strategic account management
- Salesforce CRM proficiency
- CRM management
- Territory management
- Commercial real estate expertise
- Consultative selling techniques
- Project management
- Project coordination
- Compliance knowledge
- Relationship management skills
- Networking and partnerships
Certification
- IICRC CERTIFICATIONS REGISTER NUMBER 70209599
Water Damage Restoration Technician (WTR)
Fire and Smoke Damage Restoration Technician (FSRT)
Odor Control Technician (OCT)
Trauma & Crime Scene Technician (TCST)
Contents Processing Technician (CPT)
Human Resources & Organizational Processes.
XACTIMATE LEVEL 1 & 2
Timeline
Account Executive
Servpro of Downtown Seattle & Bellevue
12.2025 - Current
Project Manager & Contents Manager
Servpro of Kirkland
05.2025 - 12.2025
Restoration Supervisor
Servpro of Downtown Seattle & Bellevue
04.2024 - 04.2025
Restoration Supervisor Team Lead Operations
UCP Subcontractor / Servpro
04.2022 - 01.2024
Project Manager
UCP Subcontractor / Servpro
01.2021 - 03.2022
Industrial Engineering - Manufacturing Operations
University Jose Antonio Páez ( UJAP)
Gas Technology University - Hydrocarbons
University Institute of Industrial Management Tech