Laura Monterroso
The Chicago Lighthouse
Glen Ellyn,IL
1
Language
1
Certification
16
years of professional experience
Cultivated a reputation as a dedicated employee with the ability to quickly acclimate to new technologies. Excelled in customer service roles, fostering strong relationships with clients. Consistently achieved perfect attendance, reinforcing reliability and professionalism. Recognized for creating an energizing workplace atmosphere, enhancing team morale. Open to relocation to Chicago, with full authorization to work in the US.
Work History
Account Executive
5 Years 4 Months- Performed bookkeeping for all financial transactions balanced all accounts
- Completed month end closings
- Presented financial statements
- Analyzed financial data and produced financial reports
- Manage inventory for office
- Accounts payable and accounts receivable
- Processed employee payroll
Care Team Specialist
1 Year 5 Months- Medical scheduling
- My chart
- Customer Service
- Reports
- Training
- Call center
Sales Consultant
5 Years 6 Months- Accounts receivable/ payables
- Payroll
- collections
- union
- sales quotas
- building projects
- Salesforce
- customer service,
- taxes
- multiple job invoicing
- KPIs
- SALES DEPARTMENT, WAS PROMOTED 3 TIMES WITHIN 4 YEARS
Certified Dispatcher, CSAA Certified
5 Years 6 Months- Alarm monitoring
- dispatching Police, Fire, EMS.
- CSAA certified
- Team leader
- Highest score on exam in the company
- Never late or called off
Education
Associate - paralegal
Associate - Diploma
Upper secondary education
Skills
Revenue targets
English
Customer service
Team scheduling
sales
Technology sales
Lead generation activity metrics tracking
Practice management
Human resources
Sales strategy
Executive administrative support
Writing skills
Cold calling
Data entry
Calendar management
GAAP
Accounts payable
Operations management
Legal research
EMR/EHR
Patient interaction
Software sales
Spanish
Identifying new business opportunities
Microsoft office
Google Workspace
Product demos
B2B
Contracts
Channel sales
Accounting
HIPAA
Data reporting
Law office
Sales
Legal case management
Managing customer accounts
Global sales
Accounts Receivable
Teamwork
Typing
Pipelining (sales skills)
Achieving sales targets
Analysis skills
Escalation handling
Accounts Payable
Data analysis skills
CRM system proficiency
Content editing
Project Management
Sales cycles
Outside sales
Sales experience within government
Telemarketing
QuickBooks
Territory sales
Phone communication
Project scheduling
Lead generation
Phone etiquette
Bookkeeping
Empathy
B2B sales
Client retention strategy
Prospecting
File organization
Accounts receivable
Spanish speaking
Business development
Communication platforms
Financial analysis
Microsoft Word
Mac OS
Problem-solving
Deal closing
Microsoft Excel
Windows
Communication skills
Salesforce
Outbound calling
Bilingual
Administrative experience
Microsoft Outlook
Appointment scheduling
Attention to detail
Legal writing
Inside sales
Guest services
Sales experience within tech
IT experience within healthcare
Certification
CSAA certified, Present, PERC Card, May 2024 to May 2026, Registered with state of Illinois for a clear background check., Driver's License
Languages
Spanish - Fluent
Additional Information
- CSAA Certified Dispatcher
- Organizational and planning skills
- Attention to detail
- Information gathering and management
- Problem-solving
- Confidentiality
- Dependable
- Proficient
- MS Office
- QuickBooks
- Knowledge of accepted accounting techniques and procedures
- Knowledge of regulatory reporting requirements
- Data entry
- Energetic
- A team player
Timeline
Care Team Specialist
The Chicago Lighthouse
12.2024 - 05.2026Read More
Sales Consultant
SMG SECURITY
12.2018 - 06.2024Read More
Certified Dispatcher, CSAA Certified
MCD
12.2018 - 06.2024Read More
Account Executive
state farm insurance agency
01.2010 - 05.2015Read More
Willowbrook High School
Associate from Diploma
Read More
College of DuPage
Associate from paralegal
Read More