ERIC FERRANTE
Verona,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Account Manager
FELLO
08.2023 - Current
- Drive revenue through providing companies (SMB, Mid-Market, Enterprise levels) rental solutions for their events.
Account Manager
LeafLink
10.2021 - 11.2022
- Responsible for upsell/cross-sell of LeafLink's entire B2B product suite (Marketplace, Logistics, Financial) across enterprise and mid-market accounts.
Customer Success Manager
Aircall
12.2019 - 11.2021
- Managed 200+ SMB and Mid-Market accounts.
Account Executive
Wix
01.2019 - 11.2019
- Contact marketing firms and web design agencies to inform them about new partnership opportunities.
Account Executive
ShopKeep
08.2016 - 12.2018
- Drive a full sales cycle from qualifying to close on leads generated from our marketing team.
Account Executive
Yelp
05.2015 - 08.2016
- Responsible for a full sales cycle to attain new business and help drive the client more revenue from advertising their business on Yelp.
Education
Bachelor's Degree -
West Virginia University
12.2014
Skills
- CRM: Salesforce and Hubspot
- Business Reviews
- Revenue Targets
- Customer Feedback
- Customer Experience
- SaaS
- Sales Process
- Customer Success
- Analytics
- Business To Business
- Data Systems
- Onboarding
- Team Projects
- Account Management
Locations
New Jersey, New York City
Timeline
Account Manager
FELLO
08.2023 - Current
Account Manager
LeafLink
10.2021 - 11.2022
Customer Success Manager
Aircall
12.2019 - 11.2021
Account Executive
Wix
01.2019 - 11.2019
Account Executive
ShopKeep
08.2016 - 12.2018
Account Executive
Yelp
05.2015 - 08.2016
Bachelor's Degree -
West Virginia University
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