Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Whitney Herrmann

Phoenix,AZ

Summary

Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Exceptional knowledge of Phoenix market conditions and flexible team player knowledgeable about both traditional and digital marketing strategies.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Success Specialist

Fullscript
03.2021 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.


Owner

Chaparral Dreams Apothecary
03.2020 - Current
  • Studied healing properties of plants and herbs to treat patients and offer natural alternatives to modern medicine.
  • Marketed and promoted business by leveraging social media, building website and advertising in local sources.
  • Monitored trends in social media, industry, and competitive landscape to create new material.
  • Formulated herbal preparations to treat conditions, considering herbal properties such as toxicity, contraindications and incompatibilities.

Social Media Manager

Abundant Space
07.2019 - 03.2021
  • Increased customer engagement through social media.
  • Developed marketing content such as promotional materials, and advertisements for social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.

Medical Office Administrative Assistant

Serenity Mental Health Centers
08.2020 - 01.2021
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Conducted insurance verification and preauthorizations and managed patient charts.

Education

Bachelor of Arts - Sustainability Studies

Arizona State University
Tempe, AZ
12.2018

Skills

  • Social Media Platforms
  • Administering Social Media Accounts
  • Product Launching
  • Market Planning and Execution
  • Training Junior Team Members
  • High-Volume Environments
  • Business Development Understanding
  • Microsoft PowerPoint
  • Microsoft Word
  • Account Management
  • Collect Data

Certification

  • Herbal Studies I, SW Herb - 2020
  • Herbal Advanced Formulation, SW Herb - 2021
  • Herbalism Apprenticeship, SW Herb - 2020-2021
  • Sustainable Food Systems Certificate, ASU - 2018

Timeline

Customer Success Specialist

Fullscript
03.2021 - Current

Medical Office Administrative Assistant

Serenity Mental Health Centers
08.2020 - 01.2021

Owner

Chaparral Dreams Apothecary
03.2020 - Current

Social Media Manager

Abundant Space
07.2019 - 03.2021

Bachelor of Arts - Sustainability Studies

Arizona State University

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Whitney Herrmann