Kerollos Gebreil
Metairie,LA
Summary
Dynamic worker with exceptional multitasking abilities and strong decision-making skills developed at Starbucks. Recognized for fostering a positive team environment and enhancing customer satisfaction through prompt problem resolution. Proficient in cash handling and meticulous in maintaining a clean workspace, contributing to efficient service delivery and cultivating a loyal customer base.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista
Starbucks
07.2023 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor of Science - Pre-Dentistry
University of New Orleans
New Orleans, LA05.2028
High School Diploma -
East Jefferson High School
05.2024
Skills
- Organizational abilities
- Stress Tolerance
- Health and safety compliance
- Hand-Eye Coordination
- Proactive Problem Solving
- Cash Handling
- Team Player
- Stock management
- Critical Thinking
- Customer Education
- De-Escalation Techniques
- Customer Needs Assessment
Certification
- Certified Guest Service Professional
- Adobe Photoshop Certification
- Adobe Illustrator Certification
- Adobe Visual Design Certification
- Microsoft Word Certification
- Microsoft PowerPoint Certification
Languages
English
Native or Bilingual
Arabic
Full Professional
Timeline
Barista
Starbucks
07.2023 - 08.2024
Bachelor of Science - Pre-Dentistry
University of New Orleans
High School Diploma -
East Jefferson High School
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