Keron Bradley
(323) 326-0501
Los Angeles,CA
Summary
- Hardworking individual available 30-40 hours per week, including weekends and mornings. Track record of providing optimum customer service in establishment that serves hundreds of customers daily.
- Excellent people skills with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
- Driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
SECUIRTY GUARD
Allied Universal Security Services
City of Los Angeles, CA
06.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Front End Courtesy Clerk
Ralphs Grocery Store
City of Los Angeles, CA
10.2020 - 05.2022
- Assisted customers with large purchases by carrying items to vehicles.
- Restocked and organized merchandise in front lanes.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Collected more than a hundred shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Restaurant Team Member
Blaze Pizza
City of Los Angeles, CA
03.2019 - 02.2020
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Greeted customers at drive-thru and took food orders.
- Prepared food orders, cooking on grill and operating fry station.
Education
High School Diploma -
View Park Preparatory Accelerated High School
Los Angeles, CA06.2020
Skills
- Outstanding Customer Service
- Cash Register Operations
- Responding to Difficult Customers
- Escorting Customers
- Effective Communication
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Team Player
- Attentive and Observant
- Active Listening
- Critical Thinking
- Guest Satisfaction
Timeline
SECUIRTY GUARD
Allied Universal Security Services
06.2022 - Current
Front End Courtesy Clerk
Ralphs Grocery Store
10.2020 - 05.2022
Restaurant Team Member
Blaze Pizza
03.2019 - 02.2020
High School Diploma -
View Park Preparatory Accelerated High School
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