Kerra Hines
Plymouth,OH
Summary
Accomplished Medical Biller and Office Manager with a proven track record at Fisher Titus Medical Center, enhancing billing processes and patient insurance verification. Skilled in HIPAA Compliance and customer service, successfully managed appeals for denied claims, boosting reimbursements. Demonstrates exceptional attention to detail and a commitment to healthcare compliance, ensuring accuracy and confidentiality in patient records and financial transactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Biller
Fisher Titus Medical Center
2024.06 - Current
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
Medical Assisting Instructor
Pioneer Career and Technology Center
2016.07 - 2024.07
- Implemented hands-on training modules to improve students'' clinical skills and competencies.
- Maintained current knowledge of medical assisting trends and developments through continuous professional development activities.
- Increased student retention by providing consistent support, mentorship, and tutoring services.
- Demonstrated commitment to workplace safety by enforcing proper laboratory protocols during practical lessons.
Office Manager
Mount Vernon Pediatrics
2014.04 - 2016.04
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Medical Billing And Coding Certification - Billing And Coding
Cambridge Health
Georgia02.2025
No Degree - Career Technical Licensure Program
The Ohio State University
Columbus, OH06.2020
Medical Assisting Certification - Medical Assisting
Knox County Career Center
Mount Vernon, OH05.2004
Skills
Electronic Claims
HIPAA Compliance
Customer Service
Medicaid and Medicare Knowledge
ICD-10
Professional telephone etiquette
Medical terminology knowledge
Healthcare Compliance Knowledge
Attention to Detail
Medical coding familiarity
EMR Software
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Biller
Fisher Titus Medical Center
2024.06 - Current
Medical Assisting Instructor
Pioneer Career and Technology Center
2016.07 - 2024.07
Office Manager
Mount Vernon Pediatrics
2014.04 - 2016.04
Medical Billing And Coding Certification - Billing And Coding
Cambridge Health
No Degree - Career Technical Licensure Program
The Ohio State University
Medical Assisting Certification - Medical Assisting
Knox County Career Center
- CMA - Certified Medical Assistant
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