Kerrel Garraway
Dallas,TX
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
12
12
years of professional experience
Work History
Dispatcher
Dart
02.2024 - Current
- Coordinate with drivers to ensure all clients are transported safely
- Monitor all clients on all platforms to insure safe and timely manner of transporting
- Reporting any accidents and incidents to Dart and taking proper precautions to ensure that the issue is handle safely and with importance
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Graff Foot & Ankle
07.2023 - 10.2023
- Insurance verification
- Checking and checking out patients for their appointments
- Documenting patient's demographics and uploading all documents to their chart
- Answering incoming calls and making outbound calls
- Scheduling and rescheduling patients for future appointments
- Collection of payments
US Radiology American Health Imaging
03.2023 - 07.2023
- Knowledge of medical terminology and insurance billing
- Proficiency in scheduling software, excellent communication and interpersonal skills
- Commitment to providing exceptional service to patients
- Can efficiently manage a high volume of calls and appointments, prioritize tasks and work collaboratively as part of a team
- Attention to detail and ability to multitask have allowed me to maintain accurate records and ensure timely patient care
Optum United Health
07.2022 - 03.2023
- Greet patients as the arrive by checking them in verifying insurance and acquire copay
- Checking patients out along with creating future appointments and ensuring they do routine blood work and other exams
- Calling patients to confirm upcoming appointment along with checking on the health status
- Communicating any concerns or questions between the patient and the physicians making sure all the patients' needs are met
- Keeping a clean and sanitized working space that is organized and functional
- Report to the manager daily to discuss progress and next action steps that are necessary to be successful and managed peers' job assignments to maximize efficiency
- Schedule 100+ patients daily while also attending 150+ clients in the office
Paraprofessional Educator
Cooke School and Institute
08.2021 - 01.2022
- Encourage dynamic and pleasant education environments through promoting gentle discipline and cooperation to students with special needs also Implement practices and exercises to enable students to grasp material and ensure there is comprehension
- Support classroom teachers while they are on break by maintaining order and structure in the classroom
- Sanitize and arrange the classrooms to be clean and neat due to the pandemic and safety protocols
- Execute an emotional, behavioral, and educational plan to support individuals to have optimal learning with positive outcomes
Patient Care Representative
City MD
05.2020 - 07.2021
- Organize, arrange, and update 200+ client's files to ensure insurance, personal, and important information is up to date
- Welcome and guide 100+ clients daily to ensure an effective office visit at the clinic
- Communicate and support both customers, staff, and doctors in the office through paperwork, and organizing
- Report to the manager daily to discuss progress and next action steps that are necessary to be successful and managed peers' job assignments to maximize efficiency
- Schedule 100+ patients daily while also attending 150+ clients in the office
Administrative Assistant
Social Security Administration
02.2019 - 03.2020
- Coordinated travel arrangements booking airfare, hotel, and ground transportation
- Develop and maintain a filling system
- Kept an organize calendar for programs agenda meetings and events
- Sanitized, arranged, and cleansed the reception area for visitors and a great first impression
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
Direct Support Professional
Gowanus
02.2017 - 01.2019
- Aid in implementing treatment plan along with administer medication according to guidelines
- Assist individuals with disabilities with their daily living activities while encouraging community participation
- Document all observation and daily progress notes and communicate effectively with team members
- Perform other responsibilities and duties as assigned by the supervisor
Paraprofessional
Department of Education
03.2013 - 05.2016
- Provided support to classroom teachers daily and promote planned activities for a 25+ classroom, while also implementing student discipline measures and decreasing classroom disruptions
- Enhanced classroom productivity by 20% and created favorable learning to 25+ students by displaying student work and organizing all the materials in a community bonding environment
- Worked with students in small groups to reinforce learning concepts on a weekly basis and provide opportunities for creative expression
- Maintained safe and positive learning environments for students
Education
High School Diploma -
Erasmus Hall Campus
Brooklyn, NY06-2006
Skills
- E-Clinical Works (ECW)
- Athena
- Dr Chrono
- Microsoft Word & Excel
- Insurance verification
- CPR Certified
Timeline
Dispatcher
Dart
02.2024 - Current
Graff Foot & Ankle
07.2023 - 10.2023
US Radiology American Health Imaging
03.2023 - 07.2023
Optum United Health
07.2022 - 03.2023
Paraprofessional Educator
Cooke School and Institute
08.2021 - 01.2022
Patient Care Representative
City MD
05.2020 - 07.2021
Administrative Assistant
Social Security Administration
02.2019 - 03.2020
Direct Support Professional
Gowanus
02.2017 - 01.2019
Paraprofessional
Department of Education
03.2013 - 05.2016
High School Diploma -
Erasmus Hall Campus