KERRI ARNOLD
Buckhannon,WV
Summary
Driven individual with a passion for helping others. Possesses great communication and problem-solving skills with a commitment to providing the best level of care to those in need. Trained in conflict resolution, risk assessment, and crisis intervention. Hardworking and experienced professional with proven knowledge of case work and community outreach.
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Peer Recovery Support Specialist- Crisis Team
WVU Healthy Minds
03.2025 - Current
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Documented case management activity for accurate, reliable records.
- Supported clients with compassionate, empathetic face-to-face meetings.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Treated clients and families with respect and dignity.
Peer Recovery Support Specialist
Healthy Minds
- Maintained client confidentiality and adhered to HIPAA guidelines
- Developed treatment plans to help clients build self-confidence and resilience
- Documented case management activity for accurate, reliable records
- Signposted additional support services, including housing, employment and childcare assistance
- Supported clients with compassionate, empathetic face-to-face conversations
- Gathered information about useful resources and helped coordinate referrals
- Planned appropriate treatment and discharge schedules to maximize success
- Tracked client participation in treatment services to identify attendance issues
- Assessed individuals' needs and planned recovery programs to achieve personalized goals
- Determined clients' risk of self-harm or other dangerous behaviors
- Designed safe and supportive environment for clients to discuss issues
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources
- Listened to clients' concerns and provided encouragement and support
- Arranged community initiatives to build supportive networks for improved rehabilitation
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
- Educated clients on dangers of substance abuse and prevention techniques.
- Volunteered with the cold barrier shelter in the winter months.
- Volunteer at any community dinner I am invited to participate in.
Peer Recovery Specialist
Healthy Minds
03.2025 - Current
- Provided advocacy services for individuals unable to advocate for themselves.
- Educated clients on available benefits including food stamps, housing assistance, employment opportunities.
- Provided crisis intervention services when needed and referred high-risk cases for further evaluation or hospitalization when necessary.
- Actively participated in outreach activities designed to increase public awareness about addiction and mental health issues.
- Assisted clients in identifying community resources for mental health, substance abuse treatment, housing, legal issues.
- Established positive relationships with local providers and organizations dedicated to assisting individuals recovering from mental illness and substance abuse disorders.
- To build trust with the community.
Dairy Queen
- Kept employees operating productively and working on task to meet business and customer needs
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Trained and mentored new employees to maximize team performance
- Completed daily financial activities and prepared weekly reports for management to inform decision-making
Michaels
- Used two-way radios to hear incoming messages and provide verbal responses
- Greeted customers and directed to requested products
- Developed plan-o-grams and layouts that maximized sales
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations
- Managed timely and effective replacement of damaged or missing products
- Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience
- Used basic mathematical skills to estimate weights, heights and centers of balance for proper pallet building
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines
- Recorded daily activities for inventory control.
Education
High School Diploma -
Philip Barbour High School
Philippi05-2007
Skills
- HIPAA Requirements
- Client Care
- Peer Support
- Crisis Response
- Recovery Coaching
- Peer Coaching
- Patient Information
- Patient Health Information Access
- Emotional Support
- Substance Abuse Treatment
- Documentation Abilities
- Impulse Control
- Motivational Interviewing
- Mental Health Support
- Mental health awareness
- Body language expertise
- Flexible and adaptable
- Multitasking
- Communication
- Crisis assessment
- Suicide prevention
- Risk evaluation
- Documentation skills
- Hotline management
- Inbound call management
- Behavioral health
- De-escalation techniques
- Crisis handling
Certification
- Whole-Person Care for Opioid Use Disorder
- CPI- Nonviolent Crisis Intervention
- Mental Health First Aid
- Be The One Recovery Allyship and Fentanyl Prevention Education Safety Training of Addressing Youth and Adult Vaping Part 1: The Extent and Risks of Vaping
- Team Meetings
- AVADE training
- Locating Individuals
- Trauma and Substance Use
- Medication Side Effect Knowledge
- Client Needs Assessment
- West Virginia Certification Board for Addiction and Prevention Professionals, Inc.
Timeline
Peer Recovery Support Specialist- Crisis Team
WVU Healthy Minds
03.2025 - Current
Peer Recovery Specialist
Healthy Minds
03.2025 - Current
Dairy Queen
Michaels
Peer Recovery Support Specialist
Healthy Minds
High School Diploma -
Philip Barbour High School