Kerri Baumgartner
Birch Run
Summary
Results-oriented Customer Service Professional experienced in enhancing team performance and customer satisfaction through effective training and conflict resolution. Managed daily operations and optimized workflows, leading to improved customer relations and repeat business. Demonstrated strong leadership in cash handling operations and employee training, fostering an engaging environment that maximizes team performance and customer engagement.
Overview
32
32
years of professional experience
Work History
Cashier Manager
The Little Store
2020.01 - Current
- Oversaw daily operations of cash handling and transaction processes.
- Implemented cash management procedures for improved accuracy and efficiency.
- Trained and mentored new cashiers to enhance customer service skills.
- Resolved customer inquiries and complaints with effective conflict resolution strategies.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Developed training materials for staff on point-of-sale systems and policies.
- Coordinated schedules to ensure adequate coverage during peak hours.
- Enhanced team performance through regular feedback and performance evaluations.
- Analyzed sales data to identify trends and optimize staffing needs.
- Managed scheduling and payroll for cashier staff, optimizing labor costs while maintaining service quality.
- Analyzed sales data to identify trends and inform stocking decisions, aligning inventory with customer demand.
- Streamlined check-out process, significantly reducing customer wait times by training staff on advanced POS systems.
Server/Bartender/Lead Banquet Server
Frankenmuth Brewery
2023.10 - 2026.04
- Provided exceptional customer service in high-volume environment, enhancing guest satisfaction and retention.
- Managed bar inventory efficiently, ensuring timely restocking of supplies and minimizing waste.
- Developed knowledge of craft beers and cocktails, educating patrons on menu offerings to enhance their experience.
- Trained new staff on operational procedures, fostering a collaborative team atmosphere and improving service quality.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to guest satisfaction.
- Collaborated with kitchen staff to ensure seamless communication and timely order delivery during busy shifts.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Helped management plan and serve bar menu exceeding customer expectations.
Server
Zehnders
2013.11 - 2021.01
- Delivered exceptional customer service in high-volume dining environment.
- Managed food and beverage orders efficiently to enhance guest satisfaction.
- Collaborated with kitchen team to ensure timely meal preparation and delivery.
- Trained new staff on restaurant protocols and service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Implemented suggestions for improving workflow, enhancing overall service efficiency.
- Assisted in inventory management, tracking supplies for kitchen operations.
- Resolved customer inquiries and complaints promptly to maintain positive experiences.
- Maintained cleanliness and organization of dining areas to meet health standards.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
Bar Manager/Server/Bartender
Pulaski Club
1994.06 - 2013.10
- Designed cocktail menus featuring innovative drinks, increasing customer engagement and sales revenue.
- Developed and implemented training programs for bartenders, enhancing staff performance and customer service.
- Managed inventory control, optimizing stock levels and reducing waste through efficient ordering practices.
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Analyzed customer feedback and sales trends, refining service strategies to improve patron satisfaction rates.
- Coordinated special events, collaborating with local vendors to create memorable experiences for guests.
- Led team meetings to discuss operational challenges, fostering a culture of open communication and continuous improvement.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Closed out cash register and prepared cashier report at close of business.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
Education
High School Diploma -
Birch Run High School
Birch Run, MI05.1994
Skills
- Cash handling
- Cash management
- Cash handling
- POS systems
- Customer service
- Complaint resolution
- Staff training
- Employee training
- Performance evaluation
- Onboarding processes
- Workflow optimization
- Performance evaluation
- Visual merchandising
- Schedule optimization
- Health protocols
- Shift management
- Process improvement
- Team leadership
Timeline
Server/Bartender/Lead Banquet Server
Frankenmuth Brewery
2023.10 - 2026.04
Cashier Manager
The Little Store
2020.01 - Current
Server
Zehnders
2013.11 - 2021.01
Bar Manager/Server/Bartender
Pulaski Club
1994.06 - 2013.10
High School Diploma -
Birch Run High School