Detail-oriented professional with extensive experience in service assurance and staff training. Skilled in effective communication and project management, contributing to enhanced operational efficiency and compliance.
Overview
25
25
years of professional experience
Work History
Service Assurance Agent
Fedex Express
Garland, TX
10.2006 - 04.2025
Monitored package flow and ensured compliance with service standards.
Assisted in training new agents on operational procedures and tools.
Managed multiple projects simultaneously while meeting strict deadlines.
Maintained accurate records of customer interactions and service requests.
Identified areas of improvement in existing processes and recommended solutions.
Stocker
Williams-Sonoma
Hurst, Texas
03.2003 - 10.2005
Implemented store displays to enhance product presentation and appeal.
Stocked shelves with new merchandise and checked for outdated or damaged items.
Lifted materials of varied weights on regular basis.
Trainer
Buffalo Wild Wings
Hurst, Texas
08.2000 - 10.2005
Designed instructional materials tailored to various learning styles.
Implemented best practices for knowledge retention among employees.
Adapted teaching methods according to the needs of individual learners or groups.
Recommended changes or improvements in existing training processes as needed.
Maintained up-to-date knowledge of industry trends and best practices.
Monitored, evaluated and recorded training activities or program effectiveness.