Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerri Boykin

Waxahachie,TX

Summary

Detail-oriented professional with extensive experience in service assurance and staff training. Skilled in effective communication and project management, contributing to enhanced operational efficiency and compliance.

Overview

25
25
years of professional experience

Work History

Service Assurance Agent

Fedex Express
Garland, TX
10.2006 - 04.2025
  • Monitored package flow and ensured compliance with service standards.
  • Assisted in training new agents on operational procedures and tools.
  • Managed multiple projects simultaneously while meeting strict deadlines.
  • Maintained accurate records of customer interactions and service requests.
  • Identified areas of improvement in existing processes and recommended solutions.

Stocker

Williams-Sonoma
Hurst, Texas
03.2003 - 10.2005
  • Implemented store displays to enhance product presentation and appeal.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Lifted materials of varied weights on regular basis.

Trainer

Buffalo Wild Wings
Hurst, Texas
08.2000 - 10.2005
  • Designed instructional materials tailored to various learning styles.
  • Implemented best practices for knowledge retention among employees.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Recommended changes or improvements in existing training processes as needed.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Monitored, evaluated and recorded training activities or program effectiveness.

Education

High School Diploma -

LD Bell Highschool
Bedford, TX
05-1998

Skills

  • Service monitoring
  • Attention to detail
  • Problem solving
  • Effective communication
  • Operational training
  • Compliance assurance
  • Project management
  • Process improvement
  • Customer interaction
  • Customer relationship management
  • Staff education and training
  • Performance goals
  • Data entry
  • Records management
  • Quality control
  • Strong work ethic
  • Order fulfillment
  • Conflict resolution
  • Computer skills
  • Clerical support
  • Quality inspection
  • Data processing
  • Team player mentality
  • Goal-oriented mindset

Timeline

Service Assurance Agent

Fedex Express
10.2006 - 04.2025

Stocker

Williams-Sonoma
03.2003 - 10.2005

Trainer

Buffalo Wild Wings
08.2000 - 10.2005

High School Diploma -

LD Bell Highschool
Kerri Boykin