Director, Talent Acquisition/Go-Live Services (GLS), Delivery Services Vice President, and Electronic Medical Record (EMR) Recruiting Manager More than 20 years of recruiting experience specializing in EMR go-lives, and 10 years of management and project delivery of high-volume and rapid deployment engagements Managed 500+ go-live projects with combined 15,000+ resources for 150+ unique clients, including development of a go-live delivery model for large (200+ resources) EMR activations and go-lives throughout the US, in addition to providing recruiting for healthcare information technology (IT) consulting, Enterprise Resource Planning (ERP), software engineering, network design and administration, and numerous Web and client/server technologies
Overview
17
17
years of professional experience
Work History
Delivery Services Vice President
Talent and Advisory Firm
Greensboro, NC
01.2011 - 11.2011
Managed day-to-day operations of Delivery Services Team (DST), including recruiting, sourcing, candidate technology and project management (logistics, event planning, scheduling and onboarding)
Collaborated with internal clients to develop and manage project plans to fulfill specific external client needs, including orchestration and allocation of responsibilities, schedules, time frames, and accountability
Recommended, developed, implemented, and managed processes and workflow for DST
Developed, maintained, and periodically updated Delivery Services Operations Manual (DSOM)
Developed and maintained all delivery-related drives including files, documents, DSOM, and/or training materials needed by DST, and reviewed quarterly for revisions
Approved, managed, and annually evaluated all vendor contracts including outsourcing partners, contract recruiters, sourcing expenditures, and background services companies
Orchestrated tasks with DST, including establishing and maintaining accountability standards, creating and facilitating DST meetings, prioritizing activities, and providing resolutions to delivery challenges.
Director, Talent Acquisition/GLS
Experis Health Solutions (formerly ettain, Leidos Health-maxIT Healthcare)
01.2011 - 06.2024
Developed recruiting strategies and processes needed to deliver high-volume/rapid-deployment go-live projects while creating synergy and teamwork within the recruiting team
Managed recruiting team, including 4 recruiters (all have 4+ years tenure), recruiting associates, and third-party vendors
Participated in sales activities including client sales calls, onsite sales presentations, headcount assessments, proposals, Requests for Proposal (RFP), and Statements of Work (SOW)
Participated in practice and sales operations calls with respective practice and service line teams
Performed full life-cycle recruiting of candidates in multiple skill sets and levels, including sourcing and screening
Worked with clients to determine resource needs based on unique environments and end-user needs
Ensured Recruiting team utilized all available tools to source and identify passive and active candidates for open resource requests, and post and maintain positions on job boards
Developed strategies and methodologies to minimize resource attrition and maximize retention
Participated in go-live kickoffs to ensure a good start to projects, scheduled and coordinated phone screens and video interviews for candidates
Supervised 500+ projects with combined resources greater than 10,000 for 130+ unique clients
Worked with Human Resources (HR) team to improve onboarding process to efficiently and quickly onboard large volumes of resources
Drove KLAS scores to increase firm standing.
EMR Recruiting Manager
Consulting Solutions and Go-live Delivery Practices
01.2009 - 01.2011
Served as lead/acting manager and was promoted to recruiting lead within 4 months of being hired as first full-time recruiter
Hired, managed, trained, and mentored 5 recruiters
Built relationships with EMR implementation consultants with skill sets ranged from design, build, training, support, and optimization throughout US
Collaborated with sales and delivery teams to capitalize and leverage business opportunities and resources
Developed and implemented, through collaboration with practice managers, go-live delivery model for large (200+ resources) EMR activations and go-lives for healthcare facilities throughout US
Exceeded individual and team recruiting goals on a consistent basis
Worked with sales and delivery teams developing project delivery plans to ensure skilled and efficient implementation teams were deployed to clients.
Manager of Recruiting
National and Strategic Accounts Division
01.2007 - 01.2009
Promoted multiple times within first 9 months of employment, beginning as a recruiter and progressing to manager of recruiting
Recruited for large national accounts
Maintained 30+ billing resources and managed team of 7 recruiters
Managed combined 160+ billing resources (reaching 300 during peak seasons)
Provided mentoring and leadership to recruiters.
Education
None - General Studies
Community Business College
Los Gatos, CA
Skills
Department and service line leadership
Timeline
Delivery Services Vice President
Talent and Advisory Firm
01.2011 - 11.2011
Director, Talent Acquisition/GLS
Experis Health Solutions (formerly ettain, Leidos Health-maxIT Healthcare)
01.2011 - 06.2024
EMR Recruiting Manager
Consulting Solutions and Go-live Delivery Practices
01.2009 - 01.2011
Manager of Recruiting
National and Strategic Accounts Division
01.2007 - 01.2009
None - General Studies
Community Business College
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