Kerri Bumgarner
Kannapolis,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. As well as being a organized Shipping Clerk offering a 2 year background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating scanners, forklifts, dollies and scales.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shipping Clerk
BHC
06.2022 - 05.2023
- Was made head shipping clerk and was trainer of shipping department. While working closely with management on resolving issues.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted research to address shipping errors and packaging mistakes.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
Scanner, Sorter, Truck Unloader
Amazon Fulfillment Center
08.2018 - 03.2022
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
- Inspected items for damage or defects before sorting as part of quality control process.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
- Used hand-held scanners to sort items into specific categories.
Scanner/Sorter
Amazon Sort Center CLT5
11.2014 - 12.2017
- Gathered, sorted and scanned documents to enter into computer system.
- Worked with internal team members to remedy issues with preemptive solutions.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Used hand-held scanners to sort items into specific categories.
Sales Associate/ Customer Service
Walmart
11.2013 - 11.2014
- Processed payments for rental equipment, recreation activities and retail sales.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
CSR
NASCAR Racing Experience
07.2012 - 11.2013
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Managed timely and effective replacement of damaged or missing products.
- Created and maintained detailed database to develop promotional sales.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Cashier/Customer Service
Bilo
11.2011 - 07.2012
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Education
Certificate in CNA -
Kittrell Job Corp
Kittrell, NC05.2010
GED -
Kittrell Job Corp
Kittrell, NC05.2010
Skills
- Shipping and receiving
- Loading and unloading
- Shipping procedures
- International shipping
- Warehouse Safety
- Inspection and Quality Control
- US Driver's License
- Heavy Lifting
- Effective Communication
- Order Picking
- Shipping Documentation
- Pallet jack proficiency
- Forklift Operation
Certification
Pallet Jack Certification
Personal Information
Relocation: Anywhere
Timeline
Shipping Clerk
BHC
06.2022 - 05.2023
Scanner, Sorter, Truck Unloader
Amazon Fulfillment Center
08.2018 - 03.2022
Scanner/Sorter
Amazon Sort Center CLT5
11.2014 - 12.2017
Sales Associate/ Customer Service
Walmart
11.2013 - 11.2014
CSR
NASCAR Racing Experience
07.2012 - 11.2013
Cashier/Customer Service
Bilo
11.2011 - 07.2012
Certificate in CNA -
Kittrell Job Corp
GED -
Kittrell Job Corp
Pallet Jack Certification
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