Kerri Cotten
Thoreau,NM
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Prevention Specialist
Santa Fe Recovery Center
Gallup, NM
09.2025 - Current
- Developed and implemented prevention programs focusing on substance abuse awareness and education.
- Collaborated with community organizations to enhance outreach and engagement efforts for at-risk populations
- Established strong relationships with schools and community groups, expanding the reach of prevention efforts.
- Facilitated group sessions focused on developing coping skills and strategies for managing stressors related to substance use.
SFL-shift lead
Walgreens
Gallup, NM
01.2024 - 09.2025
- Received the Champion of Champions Award
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained new employees on store policies, procedures, and customer interaction standards.
- Managed inventory levels, ensuring accurate stock availability and timely replenishment.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
In home assistant
In Home Personal Care
Dolores, CO
03.2023 - 11.2023
- Assisted clients with daily living activities, ensuring comfort and safety.
- Coordinated schedules and transportation for medical appointments and social events.
- Fostered positive relationships with clients, promoting emotional well-being and trust.
IOL
Amazon Warehouse
Albuquerque, NM
02.2022 - 03.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Assistant
In Home Care Taker
Thoreau, NM
05.2019 - 02.2022
- Assist with personal care, and household management of client.
- Assisted clients with daily living activities to enhance overall well-being and independence.
- Coordinated schedules for client appointments, ensuring timely and efficient service delivery.
- Implemented safety protocols to ensure a secure environment for clients and caregivers alike.
- Evaluated caregiving processes regularly, identifying areas for enhancement to improve service quality and efficiency.
SFL- shift lead
Walgreens
Gallup, NM
02.2017 - 05.2019
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on best practices for customer service and product knowledge.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer complaints effectively, fostering positive relationships and enhancing store reputation.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Early Childhood Multicultural Education
UNM Gallup
Gallup, NM05-2006
Accounting
San Juan Basin Area Vo-Tech School
Cortez, CO05-1996
Skills
- Mental health awareness
- Multicultural sensitivity
- Suicide prevention
- Substance abuse prevention
- Client confidentiality
- Motivational interviewing
- Trauma-informed care
- Certified in CPR/AED
- Conflict resolution
- Professionalism
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Problem-solving aptitude
Certification
BLS
Mental Health First Aid
Suicide Prevention
Motivational Interviewing
Impacting the Opioid Crisis: Prevention, Education, and Practice for Non-Prescribing Providers
Timeline
Prevention Specialist
Santa Fe Recovery Center
09.2025 - Current
SFL-shift lead
Walgreens
01.2024 - 09.2025
In home assistant
In Home Personal Care
03.2023 - 11.2023
IOL
Amazon Warehouse
02.2022 - 03.2022
Assistant
In Home Care Taker
05.2019 - 02.2022
SFL- shift lead
Walgreens
02.2017 - 05.2019
Accounting
San Juan Basin Area Vo-Tech School
Early Childhood Multicultural Education
UNM Gallup