Kerri Delaney
Theresa,NY
Summary
Dynamic Store Manager with a proven track record at M&A Markets, excelling in customer service and team leadership. Enhanced customer satisfaction scores through effective problem-solving and innovative training programs. Skilled in inventory management and fostering a positive work environment, driving team productivity and operational success.
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Store Manager
M&A Markets
Redwood
10.2022 - 02.2026
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Associate
River Rays Gift Shop
Alexandria Bay, NY
04.2022 - 10.2022
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Processed transactions efficiently, maintaining accuracy in cash handling and
- Assisted customers in selecting gifts, enhancing overall shopping experience.
Education
Associate of Arts - Photography And Forensics
SUNY Herkimer County Community College
Herkimer, NYSkills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Outstanding communication skills
Friendly and positive
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Timeline
Store Manager
M&A Markets
10.2022 - 02.2026
Sales Associate
River Rays Gift Shop
04.2022 - 10.2022
Associate of Arts - Photography And Forensics
SUNY Herkimer County Community College