Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerri Fergus

Bentonville,AR

Summary

Organized and dependable Direct Support Professional candidate successful at managing multiple priorities with positive attitude.

Willingness to take on added responsibilities to meet team goals. Inspired to help others to support disabled child with physical, nutritional, medical, emotional, social & mental needs & healthy behavior for daily living. Caring and empathetic Direct Support Professional with (40) years of experience providing care & promoting individualized learning techniques for child with disabilities.

Overview

29
29
years of professional experience

Work History

Direct Support Professional (DSP)

Independent Case Management
01.2010 - Current
  • Assisted disabled client to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted client with daily living needs to maintain self-esteem and general well being.
  • Worked with my own special needs daughter her entire life. Began working with Independent Case Management 2010.
  • Monitored progress and documented patient health status changes to keep care team updated.

Real Estate Agent

Harris McHaney Realtors
01.2008 - 12.2009
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advised clients on market conditions and property value for informed decision-making.
  • Worked part time while also caring for special needs child
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings
  • Compared recently sold area properties to determine competitive market prices
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings

Stay at Home Mom

Self
01.2000 - 04.2008
  • Mediated between family members to facilitate conflict resolution and strive to build healthy family relationships.
  • Responded to crises and emergency situations to provide assistance to family members in need.
  • Developed education and social programs to provide children with knowledge and skills for healthy, productive lives.
  • Maintained meticulous payment records to keep successful household in order and running smoothly.
  • Created fundraisers for school needs, sports programs.
  • Volunteered at elementary school for children with math & reading disabilities.
  • Assisted teacher at private school.

Assistant Manager

Arvest
01.1996 - 12.1998
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Customer Sales Assistant

Outdoor Cap
01.1994 - 12.1996
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Responded to customer calls and emails to answer questions about products and services.
  • Emphasized product specifications to meet customer needs.
  • Described product highlights and benefits to help guide purchasing decisions.

Education

GED -

McDonald County
Anderson, MO
01.1980

Skills

  • Set Organizational Policies
  • Daily Charting
  • Supporting Personal Needs
  • Supporting Daily Living Needs
  • Nutritional Knowledge
  • Report Observations
  • Community Integration
  • Bathing and Dressing
  • Personal Care Assistance
  • Positive Reinforcement Strategies
  • Staff direction and support

Timeline

Direct Support Professional (DSP)

Independent Case Management
01.2010 - Current

Real Estate Agent

Harris McHaney Realtors
01.2008 - 12.2009

Stay at Home Mom

Self
01.2000 - 04.2008

Assistant Manager

Arvest
01.1996 - 12.1998

Customer Sales Assistant

Outdoor Cap
01.1994 - 12.1996

GED -

McDonald County

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Kerri Fergus