Kerri Glunt
1230 Summit Drive, Bellefonte,Pa
Summary
Personable and dedicated Account Manager with extensive customer service experience in the advertising industry. Solid team player with upbeat, positive attitude, and skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
30
30
years of professional experience
Work History
Family Nanny
Private Family Client
Bellefonte, PA
04.2024 - Current
- Managed household tasks such as laundry, light cleaning duties and grocery shopping when necessary.
- Developed strong relationships with both parents to ensure open communication regarding the children's progress.
- Administered medication if needed and monitored health issues related to allergies or asthma.
- Created daily routines that included naps, meals and playtime.
- Encouraged positive behavior by providing clear expectations and consistent discipline techniques.
- Engaged in creative problem solving techniques when faced with challenging situations.
- Set up a safe learning environment with developmentally appropriate toys and materials.
- Organized age appropriate activities such as arts and crafts, games, outdoor play, reading time, and music.
Sales Associate
Arcadian Consignment Co.
State College, PA
04.2023 - 01.2024
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected cash and credit card payments.
- Developed trusting relationships with customers by making personal connections.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Greeted customers and provided exceptional customer service.
Manager/Assistant to the President and CEO
HOFBRAU INC
Bellefonte, Pa
03.2020 - 05.2022
- Quickly implemented delivery service during lockdown keeping family owned restaurant in business
- Assisted with the financial end of the restaurant, which including deposits, payroll, and payables
- Purchased materials and inventory at big-box stores
- Managed restaurant website and social media
National Advertising Campaign Manager - Remote
COMCAST SPOTLIGHT
State College, Pa
02.2018 - 03.2020
- Demonstrated excellent customer service both internally with Account Executives and National Sales Managers, and externally with cable advertising customers
- Executed the entry of all national sales contracts for advertisers in the Eastern VA, WV, MD, and Central Pa Markets
- Processed and revised client contracts while verifying for accuracy and completeness
- Acted as liaison and primary business partner between National Sales Managers, National Sales Planners, National Account Executives & Advertising Traffic Department
- Partnered with National Sales Managers to ensure adequate advertising inventory was available
- Managed large contracts with specific and complex requirements
- Performed Data Entry
- Live Chat Messaging
Regional Advertising Campaign Manager
COMCAST SPOTLIGHT
State College, Pa
02.2015 - 02.2018
- Served as primary contact and customer service representative for regional advertising customers and account executives
- Prepared advertising Co-op scripts
- Monitored and recouped lost revenue daily from dropped advertising spots
- Managed and tracked all advertising revenue during sporting events in the Pittsburgh/Wheeling cable markets
- Ran Postings for Agencies
- Uploaded advertisements to Comcast Ad Delivery portal
Sales Assistant
WATM ABC23/WWCP
State College, Pa
04.2012 - 10.2014
- Fostered relationships with customers to expand customer base and retain business
- Entered all sales contracts into OSI Traffic System
- Created sales proposals for prospective and existing clients in PowerPoint and Strata
- Supported Account Executives and Local Sales Manager with administrative duties as needed
- Acted as liaison between Account Executives, clients/agencies, and Traffic Department
- Monitored Pre-empts on a daily basis to ensure that revenue was not lost
- Accepted and completed cash, check and credit card payments
Ad Sales Coordinator
ADELPHIA MEDIA SERVICES
State College, Pa
01.2002 - 01.2012
- Acted as liaison between Account Executives and Regional Office
- Verified all sales contracts for accuracy and completeness
- Supported Area Manager by assisting in tracking revenue for Central Pa Region
- Administrative support to Area Manager and Account Executives
- Assisted Production Department by compiling data for monthly production billing
Accounting Specialist/Accounts Receivable
AT&T MEDIA SERVICES
State College, Pa
01.1995 - 01.2002
- Communicated with customers regarding delinquencies, payment arrangements, billing questions
- Submitted delinquent accounts to collection agency, verified accuracy of collection agency statements and maintained daily communications with agency
- Received, recorded, and processed currency, electronic bank transfers, and checks daily
- Prepared monthly deposit reconciliation report to corporate office
- Prepared and verified monthly invoicing
- Processed credit applications including contacting credit references
Education
Microsoft Office
South Hills Business School
State College, PaSkills
- Understands Customer Needs
- Builds Customer Trust and Loyalty
- Strong Verbal and Written Communication
- Disciplined When Working Remotely
- Detail-Oriented and Efficient
- Excellent Problem Resolution
- Reliable and Trustworthy
- Calm and Professional Under Pressure
- Strong Work Ethic
Timeline
Family Nanny
Private Family Client
04.2024 - Current
Sales Associate
Arcadian Consignment Co.
04.2023 - 01.2024
Manager/Assistant to the President and CEO
HOFBRAU INC
03.2020 - 05.2022
National Advertising Campaign Manager - Remote
COMCAST SPOTLIGHT
02.2018 - 03.2020
Regional Advertising Campaign Manager
COMCAST SPOTLIGHT
02.2015 - 02.2018
Sales Assistant
WATM ABC23/WWCP
04.2012 - 10.2014
Ad Sales Coordinator
ADELPHIA MEDIA SERVICES
01.2002 - 01.2012
Accounting Specialist/Accounts Receivable
AT&T MEDIA SERVICES
01.1995 - 01.2002
Microsoft Office
South Hills Business School
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