Kerri Hawkins
Martinsburg
Summary
Making a difference and brightening up the lives of the local community while enjoying the interactions of giving stellar outfitting advice, sharing longevity tips as well as guidance for gift giving ideas. Experienced in fast-paced environments and adaptable to last-minute changes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Store Manager
Torrid
05.2024 - Current
- Strategically zoned team around loss prevention needs while ensuring great customer service.
- Managed inventory levels and replenished stock as needed.
- Implemented visual merchandising standards to enhance product presentation.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Led team meetings to discuss sales goals and performance expectations.
- Tracks payroll to be able to cut or add shifts to prepare for peak business.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Coaches team to continue to open credit cards and sign up shoppers for rewards loyalty program by sharing benefits.
Assistant Manager
Torrid
04.2022 - 05.2024
- Works with management team to hold team accountable on goals and productivity.
- Pick and pack online orders to be mailed out or picked up.
- Open credit cards and loyalty reward. accounts by sharing benefits.
- Trained and mentored new employees on company policies and procedures.
- Coordinated visual merchandising to enhance product presentation and customer experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with fitting room selections and garment inquiries.
- Folded and hung up clothing that customers had tried on but decided not to purchase.
- Organized merchandise displays to enhance visual appeal and customer engagement.
Retail Manager
Cracker Barrel Old Country Store
10.2019 - 05.2021
- Ensure store displays were ADA compliant
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer issues promptly to maintain satisfaction levels.
- Conducted staff meetings to communicate goals and expectations clearly.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Educated customers on product features and benefits to enhance satisfaction.
- Taught team to look out for price changes or markdowns according to corporate directives.
- Ensured quality of food and snacks by rotating product and kept an expiration list up to date.
- Processed incoming shipments and verified contents against packing slips.
- Inspected shipments for damages and reported discrepancies promptly.
Education
A.A.S - Veterinary Technology
International Business College
Indianapolis, INA.A - Liberal Arts
Blue Ridge Community and Technical College
Martinsburg, WVSkills
- Customer service
- POS user
- POS trainer
- Microsoft Work
- Excel
Hobbies and Interests
- Training and development of team
- Shopping and keeping up with new styles
- Helping others put together style to feel amazing
- Spending time with friends and pet
- Photography
Timeline
Store Manager
Torrid
05.2024 - Current
Assistant Manager
Torrid
04.2022 - 05.2024
Retail Manager
Cracker Barrel Old Country Store
10.2019 - 05.2021
A.A.S - Veterinary Technology
International Business College
A.A - Liberal Arts
Blue Ridge Community and Technical College