Kerri Hicks
Honeoye
Summary
Proactive, independent and self-motivated customer service professional with a strong dedication to helping customers resolve issues and cultivating a positive image of the company and its franchise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Factory Worker
Tekniplex
03.2025 - 05.2025
- Packaging and manufacturing foam trays. Working on an assembly line, loading, filling orders.
Service Writer
Wilberts Wheel and Tire
05.2024 - 08.2024
- Service writing, selling jobs, parts and tires, making and maintaining customer relationships, handling customer complaints, overseeing efficient and timely job completion.
Service Writer
Firestone
08.2023 - 05.2024
- Service writing, selling jobs, parts and tires, making and maintaining customer relationships, handling customer complaints, overseeing efficient and timely job completion.
Server and Bartender
Casa de Pasta
04.2021 - 06.2023
- Serving and bartending, selling food and drinks, selling the fine dining experience, handling customer complaints, prepping drinks, salad and soups.
Dining Services Manager
U of R
06.2019 - 12.2019
- Working with staff to help make an inviting and clean environment that students will feel comfortable, at home and seeking to return to. Managed staffing, drawers and cash handling, ordering, food shortages during services, presentation, any issues with customer service or unhappiness, advertising, up selling, closing down at night, general cleanliness of the dining hall.
Education
Diploma - High school
Rush Henrietta
Henrietta, NY01-2016
Skills
- Waitressing (5 years)
- Hostessing (5 years)
- Customer Service (5 years)
- Communications
- Filing
- Training
- Scheduling
- Sales
- Bartending
- Food Handling
- Food Safety
- Restaurant Experience
- Serving Experience
- POS
- Catering
- Upselling
- Merchandising
- Food Service
- Retail Sales
- Kitchen Management Experience
- Banquet Experience
- Food Preparation
Certification
- Food Handler Certification
- ServSafe
Additional Information
Hard working, motivated individual looking for a life long career in a set position that promotes hard work, team work and a family feel.
Timeline
Factory Worker
Tekniplex
03.2025 - 05.2025
Service Writer
Wilberts Wheel and Tire
05.2024 - 08.2024
Service Writer
Firestone
08.2023 - 05.2024
Server and Bartender
Casa de Pasta
04.2021 - 06.2023
Dining Services Manager
U of R
06.2019 - 12.2019
Diploma - High school
Rush Henrietta