Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Kerri Hicks

Honeoye

Summary

Proactive, independent and self-motivated customer service professional with a strong dedication to helping customers resolve issues and cultivating a positive image of the company and its franchise.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Factory Worker

Tekniplex
03.2025 - 05.2025
  • Packaging and manufacturing foam trays. Working on an assembly line, loading, filling orders.

Service Writer

Wilberts Wheel and Tire
05.2024 - 08.2024
  • Service writing, selling jobs, parts and tires, making and maintaining customer relationships, handling customer complaints, overseeing efficient and timely job completion.

Service Writer

Firestone
08.2023 - 05.2024
  • Service writing, selling jobs, parts and tires, making and maintaining customer relationships, handling customer complaints, overseeing efficient and timely job completion.

Server and Bartender

Casa de Pasta
04.2021 - 06.2023
  • Serving and bartending, selling food and drinks, selling the fine dining experience, handling customer complaints, prepping drinks, salad and soups.

Dining Services Manager

U of R
06.2019 - 12.2019
  • Working with staff to help make an inviting and clean environment that students will feel comfortable, at home and seeking to return to. Managed staffing, drawers and cash handling, ordering, food shortages during services, presentation, any issues with customer service or unhappiness, advertising, up selling, closing down at night, general cleanliness of the dining hall.

Education

Diploma - High school

Rush Henrietta
Henrietta, NY
01-2016

Skills

  • Waitressing (5 years)
  • Hostessing (5 years)
  • Customer Service (5 years)
  • Communications
  • Filing
  • Training
  • Scheduling
  • Sales
  • Bartending
  • Food Handling
  • Food Safety
  • Restaurant Experience
  • Serving Experience
  • POS
  • Catering
  • Upselling
  • Merchandising
  • Food Service
  • Retail Sales
  • Kitchen Management Experience
  • Banquet Experience
  • Food Preparation

Certification

  • Food Handler Certification
  • ServSafe

Additional Information

Hard working, motivated individual looking for a life long career in a set position that promotes hard work, team work and a family feel.

Timeline

Factory Worker

Tekniplex
03.2025 - 05.2025

Service Writer

Wilberts Wheel and Tire
05.2024 - 08.2024

Service Writer

Firestone
08.2023 - 05.2024

Server and Bartender

Casa de Pasta
04.2021 - 06.2023

Dining Services Manager

U of R
06.2019 - 12.2019

Diploma - High school

Rush Henrietta
Kerri Hicks