Kerri Hopkins
Fuquay-Varina,NC
Summary
Experienced and dedicated professional with a Bachelor of Science degree in Education and 10 years of Learning and Development success. Dedicated to managing and delivering projects on time, while driving process improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Implementation Project Manager
Learning Pool - Formerly True Office Learning
2018.05 - 2021.01
- Managed all aspects of multi-client e-learning projects from kick off through implementation
- Supported clients in the course launch process to their employees and provided dedicated ongoing support
- Served as Learning Management System Subject Matter Expert, while training and assisting clients in technical support
- Provided guidance and training to new project managers.
Senior Learning Systems Administrator (Biogen)
Performance Development Group
2017.12 - 2018.05
- Managed large, complex, multi-level course build projects in the LMS
- Worked with management to improve business processes
- Assisted in Learning Management System technical support
- Consistently onboarded and trained new team members
- Participated in User Acceptance Testing, when necessary
- Managed training records within an electronic training tracking system
- Assisted with ad hoc projects on a regular basis.
Learning Systems Administrator (Biogen)
Performance Development Group
2016.08 - 2017.12
- Served as primary support for troubleshooting system issues in the Learning Management System
- Consulted with clients on the best ways to deliver/assign training via the LMS
- Maintained custom training reports to meet client needs in Salesforce
- Enrolled, coordinated, and maintained facilitators and learners into learning events
- Assisted in onboarding and training of new hires
- Led and managed special projects, ensuring project was completed in an accurately and timely manner.
Learning Systems Administrator
Staffing eTrainer
2015.12 - 2017.01
- Managed learner accounts, courses, learning plans and certifications via LMS
- Acted as the primary contact person for client consultations and troubleshooting
- Generated weekly reports to analyze progress, project completions, and compliance
- Used a variety of educational media to develop and deliver training to designated audiences
- Conducted researched and posted articles on social media pages for training related marketing and educational purposes.
Client Relationship Coordinator
2013.01 - 2015.01
QA and Compliance Analyst
Wells Fargo
2011.01 - 2012.01
Loss Mitigation Analyst
Wells Fargo
2010.04 - 2011.07
Behavior Support Specialist
Palmerton Area School District
2009.01 - 2010.01
Elementary School Teacher
Palmerton Area School District
2007.01 - 2010.01
Education
Bachelor of Science (B.Sc.), Education -
Penn State University
05.2007
Skills
- Microsoft Office
- Documentation Management
- Communication Planning
- Project Management
- Learning Management Systems
- Client Onboarding
- Problem-Solving
- Scope Definition
- Project tracking
- Staff Training
- Status Reporting
- Project Team Coordination
Websites
Certification
- Certified Learning & Development Specialist, HRCI, 2024
- Certified Talent Acquisition Specialist, HRCI, 2024
- Licensed Elementary Education Teacher, Pennsylvania State University
Timeline
Implementation Project Manager
Learning Pool - Formerly True Office Learning
2018.05 - 2021.01
Senior Learning Systems Administrator (Biogen)
Performance Development Group
2017.12 - 2018.05
Learning Systems Administrator (Biogen)
Performance Development Group
2016.08 - 2017.12
Learning Systems Administrator
Staffing eTrainer
2015.12 - 2017.01
Client Relationship Coordinator
2013.01 - 2015.01
QA and Compliance Analyst
Wells Fargo
2011.01 - 2012.01
Loss Mitigation Analyst
Wells Fargo
2010.04 - 2011.07
Behavior Support Specialist
Palmerton Area School District
2009.01 - 2010.01
Elementary School Teacher
Palmerton Area School District
2007.01 - 2010.01
Bachelor of Science (B.Sc.), Education -
Penn State University
- Certified Learning & Development Specialist, HRCI, 2024
- Certified Talent Acquisition Specialist, HRCI, 2024
- Licensed Elementary Education Teacher, Pennsylvania State University
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