Kerri Kalakay
Stratford
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Land Use Admin
Town Of Monroe, Ct
Monroe
10.2022 - Current
- Detail-oriented administrative professional with extensive experience managing records, coordinating schedules, and serving the public.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Call Center Supervisor
Bridgeport Port Jeff ferry
Bridgeport
03.2017 - 09.2022
- Provided targeted call process feedback to enhance team performance and customer interactions.
- Coached team members on metrics and consumer behavior identification, leading to improved satisfaction ratings.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Conducted team performance evaluations and developed corrective action plans to retain top talent.
- Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices.
- Delivered constructive call process feedback.
Dock Supervisor
Bridgeport Port Jeff ferry
Bridgeport
03.2017 - 09.2022
- Prioritized and assigned tasks to enhance dock operations.
- Hired and trained personnel to ensure adherence to safety practices and achieve performance goals.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Provided instruction, coaching and motivation to all employees during the shift.
- Worked efficiently and maintained a professional attitude and ethic under extreme pressures.
- Maintained adherence to established operational policies to support workflow.
- Instructed, coached, and motivated employees during shifts to maintain high operational standards.
- Exhibited customer service skills by performing tasks requested by guests.
Education
Some College -
Housatonic Community College
Bridgeport, CTSkills
- Customer needs assessment
- Payment Processing
- Records management
- Data Entry and Maintenance
- Invoice management
- POS Systems and Ordering Platforms
- Planning & organizing
- Task prioritization
- Time Management
- Detail-oriented efficiency
- Multi-tasking
- Teamwork and Collaboration
- Communication
- Office administration
- Customer service
- Work Prioritization
- Policy adherence
- Computer skills
- Microsoft Office/Excel
- Attention to detail
Timeline
Land Use Admin
Town Of Monroe, Ct
10.2022 - Current
Call Center Supervisor
Bridgeport Port Jeff ferry
03.2017 - 09.2022
Dock Supervisor
Bridgeport Port Jeff ferry
03.2017 - 09.2022
Some College -
Housatonic Community College