KERRI MARSHALL
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
Work History
Retail Merchandising Associate
TJX Company
Rancho Cordova, California
11.2023 - 01.2026
- Unpacking, displaying, and organizing merchandise on the sales floor
- Greeting and helping customers on the sales floor
- Fitting room attendant
- Supported fitting room organization by managing go-backs and maintaining cleanliness.
- Processed sales transactions accurately while delivering friendly, efficient customer service at register.
Customer Service Manager, Inside Sales
Quest Technology
Roseville, CA
08.1987 - 07.2021
- Managed customer support workflows, ensuring timely resolution of inquiries and service requests.
- Trained support representatives on troubleshooting steps, communication standards, and escalation procedures.
- Monitored case queues and prioritized tickets to maintain consistent response quality.
- Resolved complex customer issues by coordinating with technical teams and internal departments.
- Managed inbound customer inquiries and matched solutions to product specifications.
- Prepared accurate quotes and processed sales orders through CRM systems.
- Coordinated with product and operations teams to ensure timely order fulfillment.
- Maintained account records, pricing details, and follow-up activities in sales database.
- Resolved customer concerns quickly, preserving service quality and sales relationships.
- Developed repeat business by delivering consistent follow-up and responsive support.
Education
High School Diploma - Business
Sacramento City College
Sacramento, CAundefined
California State University
Sacramento, CASkills
- Teamwork
- Quick learner
- Customer service
- Problem-solving
- Time management
- Dependable and reliable
- Attention to detail
- Motivated team player
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer relationships
- Merchandise stocking
- Cash register operations
- Self motivation
Timeline
Retail Merchandising Associate
TJX Company
11.2023 - 01.2026
Customer Service Manager, Inside Sales
Quest Technology
08.1987 - 07.2021
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California State University
High School Diploma - Business
Sacramento City College