Kerri McWilliams

Handle policy owner service calls for customers.

Work inventory across multiple issue types and service requests.

Consistently receive high quality assurance (QA) scores for call quality and customer service.

Provide accurate and efficient assistance while meeting service standards.

Participates in pilot groups, special projects and demonstration huddles.

Meeting and exceeding all aspects of the employee scorecard.

• I worked as a Covid 19 contact tracer and also conduct medical surveys.
• I was trained on multiple types of surveys.
• I also mentored new hires on our patient surveys.

• I began with IGT as a hotel reservationist taking calls for Radisson Hotels.
• IGT took over all hotel reservations responsibilities for Radisson Hotels, my previous employer.
• Due to Covid-19 and a significant decrease in travel, IGT signed a contract with the State of NE for contact tracing.
• Provided assistance to clients.
• Answered phone and assisted clients with changes.
• Scheduled reservations for customers.

• My main responsibility at Radisson Hotels was making hotel reservations for guests calling in.
• I was consistently a Top Performer and earned Sales Master awards and Employee of the Month multiple times.
• As needed, I worked in the role of Sales Specialist to help my colleagues with any questions or problems they encountered.
• As needed, I worked on Customer Service projects answering emails about reservations and our Rewards program.