Kerri Moore
Adairville,KY
Summary
Store Manager with years of experience at Dollar General, excelling in team leadership and customer service. Skilled in inventory management and merchandising, I implemented strategies that boosted sales revenue and enhanced customer satisfaction. Committed to training and mentoring staff, fostering a positive work environment that drives performance and engagement.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar General Store
Russellville, KY
01.2022 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and operational efficiency.
- Managed inventory levels, optimizing stock availability while minimizing shrinkage.
- Implemented promotional strategies to enhance product visibility and increase sales revenue.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed action plans for improving store performance based on quarterly evaluations.
- Coordinated staff schedules to align with peak shopping hours for enhanced customer engagement.
- Ensured high standards of cleanliness and organization throughout the store environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Baker/ Cosmetologist
Myself
Russellville
12.2018 - 01.2022
- Developed and refined recipes for various baked goods to enhance product quality.
- Managed inventory levels, ensuring availability of essential baking supplies and ingredients.
- Trained new staff on baking techniques and kitchen safety protocols to maintain operational efficiency.
- Implemented process improvements that increased production speed and consistency in baked items.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Processed customer orders and payment transactions.
- Prepared frostings and other toppings for cakes and pastries.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
Sales Associate
Krogers Grocery Store
Bowling Green, KY
06.2018 - 12.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy by conducting regular stock checks and replenishing shelves.
- Operated cash register efficiently, processing transactions and managing customer payments.
- Collaborated with team members to ensure store cleanliness and optimal product display standards.
Customer Service Representative
Five Star Food Mart
Russellville, KY
01.2016 - 06.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Trained new staff on customer service protocols and product knowledge to ensure consistency.
- Implemented improvements in inventory management, reducing discrepancies during stock audits.
Education
Cosmetologist - Cosmetology
Pjs School of Cosmetology
Bowling Green, KY12.2018
High School Diploma -
Logan County High School
Logan County KY05.2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
Timeline
Store Manager
Dollar General Store
01.2022 - Current
Baker/ Cosmetologist
Myself
12.2018 - 01.2022
Sales Associate
Krogers Grocery Store
06.2018 - 12.2018
Customer Service Representative
Five Star Food Mart
01.2016 - 06.2018
Cosmetologist - Cosmetology
Pjs School of Cosmetology
High School Diploma -
Logan County High School