Overview
Work History
Education
Skills
Timeline
Generic

Kerri O'Neil

Saint Louis,Missouri

Overview

32
32
years of professional experience

Work History

Catering Sales & Customer Service Specialist

Let's Do Lunch Catering
Saint Louis, MO
10.2008 - 07.2022
  • Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
  • Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Facilitated business by implementing practical networking techniques.
  • Sold products by developing relationships with network of Pharmacuetical professionals.
  • Identified opportunities and cultivated new business through many new cold calls per week.

Catering Sales Coordinator and Customer Service

Candicci's Catering Company
Saint Louis, MO
11.1990 - 09.2008
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Identified and communicated customer needs to supply chain capacity and quality
  • Reduced customer service complaints by really listening to needs and building strong relarionships

Education

Bachelor of Arts - Psychology

Webster University
St Louis, MO
05.1996

Skills

  • Cold Calling
  • Customer Account Management
  • Professional Relationships
  • Customer Service and Assistance
  • Effective Customer Communication
  • Customer Inquiry Resolution
  • Personality Profiles
  • Loyalty Programs
  • Client Rapport-Building
  • Conflict Resolution Techniques

Timeline

Catering Sales & Customer Service Specialist

Let's Do Lunch Catering
10.2008 - 07.2022

Catering Sales Coordinator and Customer Service

Candicci's Catering Company
11.1990 - 09.2008

Bachelor of Arts - Psychology

Webster University
Kerri O'Neil