Kerri O'Neil
Saint Louis,Missouri
Overview
32
32
years of professional experience
Work History
Catering Sales & Customer Service Specialist
Let's Do Lunch Catering
Saint Louis, MO
10.2008 - 07.2022
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Facilitated business by implementing practical networking techniques.
- Sold products by developing relationships with network of Pharmacuetical professionals.
- Identified opportunities and cultivated new business through many new cold calls per week.
Catering Sales Coordinator and Customer Service
Candicci's Catering Company
Saint Louis, MO
11.1990 - 09.2008
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Identified and communicated customer needs to supply chain capacity and quality
- Reduced customer service complaints by really listening to needs and building strong relarionships
Education
Bachelor of Arts - Psychology
Webster University
St Louis, MO05.1996
Skills
- Cold Calling
- Customer Account Management
- Professional Relationships
- Customer Service and Assistance
- Effective Customer Communication
- Customer Inquiry Resolution
- Personality Profiles
- Loyalty Programs
- Client Rapport-Building
- Conflict Resolution Techniques
Timeline
Catering Sales & Customer Service Specialist
Let's Do Lunch Catering
10.2008 - 07.2022
Catering Sales Coordinator and Customer Service
Candicci's Catering Company
11.1990 - 09.2008
Bachelor of Arts - Psychology
Webster University