Kerri Pfeiler
Windsor,CO
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Daycare Owner/Operator
In Home Child Care
Windsor, CO
01.2020 - Current
- Created a safe, nurturing environment to promote learning and growth in children.
- Organized extracurricular activities such as field trips and special events for the children enrolled in the daycare facility.
- Established relationships with parents and guardians to foster strong communication regarding their child's progress.
- Resolved conflicts between children or between children and staff members in a timely manner.
- Conducted regular inspections of the facility to ensure that it is clean, well-maintained and secure at all times.
- Reviewed applications from prospective families interested in enrolling their children in the program.
- Interacted regularly with students throughout the day by playing games, reading stories or engaging them in creative activities.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Surgery Scheduler
HealthONE
Lone Tree, CO
10.2007 - 06.2013
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Monitored and updated patient records in the electronic medical record system.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Communicated with ancillary departments on patient's behalf during the entire pre-operative process.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Adhered to HIPAA guidelines when handling confidential information.
- Performed data entry into various computer systems related to surgery scheduling.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Participated in quality assurance activities within the department as directed by management.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Checked patient insurance and collected pre-authorizations from providers.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Managed patient check-in and check-out procedures and processed payments.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Education
High School Diploma -
Highlands Ranch High School
Highlands Ranch, CO05-1989
Skills
- Data Entry
- Time Management
- Task Prioritization
- Organizational Skills
- Remote Office Availability
- Good Telephone Etiquette
- Attention to Detail
Timeline
Daycare Owner/Operator
In Home Child Care
01.2020 - Current
Surgery Scheduler
HealthONE
10.2007 - 06.2013
High School Diploma -
Highlands Ranch High School
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