Kerri Reynolds
Gaylord,MI
Overview
16
16
years of professional experience
Work History
CUSTOMER ACCOUNT ASSOCIATE
Rooyakker & Company
Gaylord, MI
12.2024 - 04.2025
- Executed consistent and accurate weekly payroll procedures for several businesses.
- Generated comprehensive payroll compliance documentation at state and federal levels.
- Created detailed reports to summarize quarterly and yearly payroll data.
MORTGAGE SALES ASSISTANT
Fifth Third Bank
Gaylord, USA
01.2020 - 12.2024
- Analyze customers' current financial situation, issue pre-qualifications, prepare loan documents, obtain supporting documentation, and submit documents for final processing
- Oversee purchase and refinance loan requests and submissions
- Fielded incoming and outgoing calls to borrowers and real estate professionals.
- Afforded general administrative support to mortgage loan team, anticipating team needs and taking initiative to reach solutions.
- Interviewed borrowers to collect loan application information.
- Conducted client engagement activities and provided borrowers with needed information to make decisions concerning mortgage loans.
- Entered and updated complete and accurate client data into company database.
- Checked applicant credit, personal references and employment histories.
- Examined and verified information in loan application and closing documents.
- Presented loan and repayment schedules to customers.
- Answered questions and advised customers regarding loans and transactions.
PERSONAL BANKER II
Fifth Third Bank
Gaylord, USA
01.2019 - 01.2020
- Followed operational standards, promoting security, risk management and compliance.
- Used product knowledge and abilities to execute consumer loans and other services.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Met with customers to analyze financial needs and maximize sales opportunities.
STORE LEADER / ASSISTANT MANAGER / SALES ASSOCIATE
Dressbarn
Gaylord, USA
01.2009 - 01.2019
- Administered store's budget with strong planning and expense control abilities.
- Delivered measurable results across product lines with skilled leadership over marketing, merchandising and sales initiatives.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Analyzed sales data to identify trends and adjust stocking levels accordingly.
- Handled customer transactions and balanced cash drawers.
- Trained new sales team members and motivated exceptional performance.
- Assigned work and monitored performance of project personnel.
Education
Bachelor of Arts - Hospitality Management
Michigan State University
East Lansing, MI05-1999
Timeline
CUSTOMER ACCOUNT ASSOCIATE
Rooyakker & Company
12.2024 - 04.2025
MORTGAGE SALES ASSISTANT
Fifth Third Bank
01.2020 - 12.2024
PERSONAL BANKER II
Fifth Third Bank
01.2019 - 01.2020
STORE LEADER / ASSISTANT MANAGER / SALES ASSOCIATE
Dressbarn
01.2009 - 01.2019
Bachelor of Arts - Hospitality Management
Michigan State University