Summary
Overview
Work History
Education
Skills
Custom
Custom
References
Timeline
Generic

Kerri Reynolds

Bonita Springs

Summary

Seasoned RN Case Manager with extensive experience, excelling in discharge planning and care coordination. Recognized for enhancing Medicare compliance and fostering patient advocacy. Proven ability to effectively communicate and manage time, ensuring optimal patient outcomes while mentoring new staff. Committed to continuous improvement in healthcare delivery. Strengths lie in adapting to new environments quickly, maintaining high standards of patient care, and practicing evidence-based nursing protocols.

Overview

17
17
years of professional experience

Work History

Travel RN Case Manager

CHI St Vincent Infirmary
Little Rock
01.2025 - Current
  • Inpatient discharge planning for 36-40 patients (CVS/CVICU)
  • Preceptor for new Social Workers and RN Case Managers
  • Recipient of the Human Kindness award

Travel RN Case Manager

Alameda Health System
Oakland
12.2022 - 10.2024
  • Utilization Review (20-70 admission and continued stay IQ reviews daily) (Retro Reviews)
  • Contributed to developing their UM department and getting them Medicare compliant

Travel RN Case Manager

UCSD
San Diego
12.2021 - 11.2022
  • Inpatient discharge planning and utilization review for 20-30 patients (Float)

Travel RN Case Manager

Multicare Hospital System
Seattle
06.2021 - 08.2021
  • Oversee the current ED CM process with emphasis on preventing soft/social admissions.
  • Make recommendations on process improvement for the ED CM role

Travel RN Case Manager

Southwest General Hospital
San Antonio
12.2020 - 04.2021
  • Inpatient discharge planning for 18-29 bed ICU unit (18 COVID beds and 11 Non-COVID)
  • Facilitating hospice/end of life discussions with patients and families

RN Case Manager

Scripps Memorial Hospital
San Diego
05.2019 - 11.2020
  • Inpatient discharge planning for 30 bed Medical unit
  • Specializing in complex discharges
  • Nurse of the Year in supporting role

Remote Utilization Review RN

Oregon Health Science University Hospital & Tuality Hospital
Portland
05.2018 - 05.2019
  • Conducted thorough reviews of patient care plans for medical necessity compliance. Appeals and denials

Travel RN Case Manager

St. Rose Sienna
Henderson
11.2017 - 03.2018
  • Inpatient discharge planning for 54 bed Medical/Surgical Unit
  • Responsible for case management, discharge planning, utilization review

Travel RN Case Manager

Oregon Health Science University Hospital & Tuality Hospital
Portland
08.2017 - 11.2017
  • Float between IMCU, Medicine, surgery, transplant units
  • Involved in process improvement, physician education, Medicare compliance improvement, denials.

RN Case Manager

Legacy Health
Portland
09.2016 - 08.2017
  • Inpatient discharge planning for Medical/Surgical, IMCU, and Gyn/Onc
  • Mentored & trained new RN Case Managers
  • Lead of Care Management Practice Improvement Council
  • Lead of Multi-Disciplinary Rounds process improvement Project

Travel RN Case Manager

Virginia Commonwealth University Health
Richmond
06.2016 - 08.2017
  • Inpatient discharge planning for Trauma Unit
  • Responsible for Discharge Planning/Utilization Review

Travel RN Case Manager

University of Colorado Health
Aurora
08.2015 - 04.2016
  • Discharge planning for 30+ patient within ICU's, Med/Surg, Gyn/Onc

RN Case Manager

Brackenridge Hospital
Austin
09.2014 - 07.2015
  • 40 bed Emergency Department & 16 bed Observation Unit
  • Assisted implementation of new ED case management role including outlining job description and utilization of outside resources.
  • Streamlined patient throughput by identifying the most appropriate level of care using InterQual standards.
  • Decrease non-emergency utilization and over utilization by patients in the ED with implementation of community resources.
  • Preceptor for new nurse case managers secondary to my strong skills in critical assessment, analysis, problem solving and ability to find workable solutions to complex problems while maintaining excellent time management.

RN Case Manager

University Hospital
San Antonio
05.2011 - 08.2014
  • 30 bed orthopedic Trauma & surgical services
  • Care coordinator for patients that have multiple services caring for them that include doctors, nurses, midlevel providers, as well as multiple follow up appointments in various places in the Hospital and in other satellite buildings throughout the city. Routinely take the time to explain to these patients and their families their instructions for follow up as well as arranging their appointments and coordinating whatever needs they require at home.
  • Working with trauma patients that are challenging due to the severity of injuries as well as most patients having less than optimal socioeconomic status. These patients need extra one-on-one care to not only explain their injuries but to empathize with their recent trauma.

RN Case Manager

Vanderbilt University Medical Center
Nashville
09.2008 - 05.2011
  • Thoracic surgery & Surgical Intensive Care Unit (SICU)
  • Developed the role of the nurse case manager in the SICU by implementing my leveraged interpersonal communication strengths to establish rapport and build trust with the SICU team and primary surgical teams.

Education

BSN - Nursing

Indiana University South Bend
IUSB
12.2005

Skills

  • Discharge planning
  • Utilization review
  • Care coordination
  • Case management
  • Medicare compliance
  • Patient advocacy
  • Effective communication
  • Time management
  • Multitasking

Custom

  • University Hospital, San Antonio, TX, Registered Nurse- Surgical Step-Down, 11/01/12, 08/31/14, Provided direct patient care for up to six critically ill patients while maintaining safe and timely patient care., Ability to work with a group of patients with respect to the diverse cultural barriers and treat each patient with respect, dignity, empathy, and a positive attitude., Identified patient and unit problems, when goals are not met, and utilized problem solving skills to participate in finding solutions to resolve problems and follow through to implement solutions.
  • Vanderbilt University Medical Center, Nashville, TN, Registered Nurse- Surgical Step-Down, 01/01/06, 09/30/08, Served as a preceptor for new nurses to provide valuable teaching and learning experiences and to role model safe patient care using evidence-based practice., Member of the rapid response team with the ability to react effectively in emergency scenarios, demonstrating sound decision-making during code blue situations., Implemented my nursing skills to plan, deliver, and evaluate goal focused, individualized, safe, age specific care for all patients including those with complex pathophysiological needs and/or psychosocial needs.

Custom

  • InterQual
  • Milliman
  • McKesson
  • Cerner
  • Allscripts (super user)
  • Compass
  • EPIC (super user)
  • Midas
  • Meditech
  • Curaspan
  • Med Connect
  • Power Chart
  • Microsoft Products (Outlook, Word, PowerPoint & Excel)

References

References available upon request.

Timeline

Travel RN Case Manager

CHI St Vincent Infirmary
01.2025 - Current

Travel RN Case Manager

Alameda Health System
12.2022 - 10.2024

Travel RN Case Manager

UCSD
12.2021 - 11.2022

Travel RN Case Manager

Multicare Hospital System
06.2021 - 08.2021

Travel RN Case Manager

Southwest General Hospital
12.2020 - 04.2021

RN Case Manager

Scripps Memorial Hospital
05.2019 - 11.2020

Remote Utilization Review RN

Oregon Health Science University Hospital & Tuality Hospital
05.2018 - 05.2019

Travel RN Case Manager

St. Rose Sienna
11.2017 - 03.2018

Travel RN Case Manager

Oregon Health Science University Hospital & Tuality Hospital
08.2017 - 11.2017

RN Case Manager

Legacy Health
09.2016 - 08.2017

Travel RN Case Manager

Virginia Commonwealth University Health
06.2016 - 08.2017

Travel RN Case Manager

University of Colorado Health
08.2015 - 04.2016

RN Case Manager

Brackenridge Hospital
09.2014 - 07.2015

RN Case Manager

University Hospital
05.2011 - 08.2014

RN Case Manager

Vanderbilt University Medical Center
09.2008 - 05.2011

BSN - Nursing

Indiana University South Bend
Kerri Reynolds
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